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2026 Access GSO Rider Paratransit Satisfaction and Demographic Survey

Thank you for using Access GSO for your transportation needs. As part of our continued focus on customer service, we ask that you complete a confidential rider survey about how well our service meets your needs and expectations. If you are looking for the GTA Fixed Route/Hopper Trolley survey, click here. If you have any questions about this survey, feel free to contact Kevin Elwood, Marketing & Communications Specialist at (336) 412-6309 or kevin.elwood@greensboro-nc.gov. Thank you for your support.
1.How often do you ride Access GSO?
2.Why do you ride Access GSO? Please choose all that
apply.
3.How do you pay your fare on your trips? Please check all that apply.
4.If Access GSO was unavailable, how would you get to your destinations (please check all that apply)
5.On a scale of 1-5 with 5-excellent, 4-very good, 3-good, 2-fair and 1-poor, how would you rate your experiences with the following GTA staff or representatives?
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2
3
4
5
Vehicle Operators
Supervisors
Reservation Agents
Where's My Ride Agents
Certification Staff
6.Do you travel with a Personal Care Assistant (PCA)?
7.How would you rate the "on-time" arrival of Access GSO?
8.If your bus is late, what time is it usually late? (Check all that apply)
9.Do you receive consistent on-time calls that your bus is arriving?
10.Please rate the following Access GSO services on a scale of 1-5 with 5-excellent, 4-very good, 3-good, 2-fair and 1-poor.
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2
3
4
5
Fare amount
Bus cleanliness inside
Bus cleanliness outside
Hours of service
Comfort of ride
Ease in which you can schedule a ride
11.In order to provide a higher level of customer service, GTA is considering the use of Artificial Intelligence, or AI for common purposes such as rider questions, reservations, pass sales and more. How do you feel about the use of AI in your transit service?
12.What is your highest level of education?
13.What is your age in years?
14.What is your race or ethnicity? (Please check one)
15.What is your gender?
16.How do you receive information from Access GSO about service change/delays and other information? (Check all that apply)
17.Do you have any additional comments or improvements you would suggest to make your ride better?
18.If you are completing this survey on behalf of the Access GSO rider, please provide your name and relationship to rider
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Current Progress,
0 of 20 answered