Customer Service Survey Question Title * 1. How did you most recently contact the child support program? In Person By Phone with Representative Customer Connect by Phone Customer Connect online Question Title * 2. The Child Support Professional I spoke with treated me with respect. Strongly Agree (5) Agree (4) Somewhat Agree (3) Disagree (2) Strongly Disagree (1) Question Title * 3. The Child Support Professional was knowledgeable and responsive to my questions. Strongly Agree (5) Agree (4) Somewhat Agree (3) Disagree (2) Strongly Disagree (1) Question Title * 4. The Child Support Professional I spoke with provided me with the process or next steps as it pertains to my case. Strongly Agree (5) Agree (4) Somewhat Agree (3) Disagree (2) Strongly Disagree (1) Question Title * 5. The response time from my Child Support Professional was reasonable. Strongly Agree (5) Agree (4) Somewhat Agree (3) Disagree (2) Strongly Disagree (1) Question Title * 6. Please rate your most recent experience. Extremely Satisfied (5) Satisfied (4) Somewhat Satisfied (3) Dissatisfied (2) Strongly Dissatisfied (1) Question Title * 7. It was convenient and easy to access a Child Support Professional. Strongly Agree (5) Agree (4) Somewhat Agree (3) Disagree (2) Strongly Disagree (1) Question Title * 8. It was convenient to access the child support information I needed. Strongly Agree (5) Agree (4) Somewhat Agree (3) Disagree (2) Strongly Disagree (1) Question Title * 9. Thank you for contacting us. Please tell us about your overall experience and if you have a suggestion, please tell us what we can do to improve our customer service. Question Title * 10. If you would like a follow-up call, please provide your name and phone number. Name Phone Number Done