Information letter for the Citizen Satisfaction Survey (CSS)

Dear potential participant

To improve services to citizens of Thunder Bay, we invite you to share your views about how the Thunder Bay Police Service
(TBPS) is doing. Leisa Desmoulins (of Lakehead University) is the lead researcher for the CSS. If you have any questions about
this study you can contact her at (807) 343-8050 or This study is funded by the City of Thunder Bay.

Your participation is voluntary. You may refuse to answer any question or stop answering at any time. It takes about 10 minutes
to complete this survey. Your responses are anonymous. Please note that the online survey tool used in this survey, Survey Monkey, is hosted by a server located in the USA. Please see Survey Monkey’s Privacy Policy @

The researcher and the TBPS do not foresee any risks to your participation. There are two benefits; your feedback helps the local police to evaluate their services to the community, and helps to identify areas of concern that may need more attention by the police. Only the lead researcher will see the data on the completed surveys. Hard copies of these surveys will be stored in a locked cabinet and online copies on a password-protected computer that only the lead researcher can access. If you’re interested in the feedback, survey results will be posted on the TBPS website @

If you agree to the terms above, we would appreciate your feedback by doing the survey!

 If you have any questions related to this survey for the police, please call them @ (807) 684-1200 (2227). This study has been approved by the Lakehead University Research Ethics Board. If you have any questions about the ethics of the research and would like to speak to someone outside of the research team please contact Sue Wright at the Research Ethics Board at 807-343-8283 or