MBATUTORSA CLIENT SATISFACTION SURVEY Introduction Dear Valued Client Your answers to the questions below will assist in improving our services to you and our future clients. All responses are anonymous to make your responses confidentiality secure. We thank you for making us part of your educational journey. Best regards Kopano Matsaseng OK Question Title * 1. How likely is it that you would recommend MBATUTORSA to a friend or colleague? NOT AT ALL LIKELY EXTREMELY LIKELY 0 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 5 6 7 8 9 10 OK Question Title * 2. Overall, how satisfied or dissatisfied are you with MBATUTORSA? Very satisfied Somewhat satisfied Neither satisfied nor dissatisfied Somewhat dissatisfied Very dissatisfied OK Question Title * 3. Which of the following words would you use to describe our services? Select all that apply. Reliable High quality Useful Unique Good value for money Overpriced Impractical Ineffective Poor quality Unreliable OK Question Title * 4. How well do our services meet your needs? Extremely well Very well Somewhat well Not so well Not at all well OK Question Title * 5. How would you rate the quality of the service? Very high quality High quality Neither high nor low quality Low quality Very low quality OK Question Title * 6. How would you rate the value for money of the service? Excellent Above average Average Below average Poor OK Question Title * 7. How responsive have we been to your inquiries about our services? Extremely responsive Very responsive Somewhat responsive Not so responsive Not at all responsive Not applicable OK Question Title * 8. How long have you been a client of MBATUTORSA? This is my first purchase Less than six months Six months to a year 1 - 2 years 3 or more years I haven't made a purchase yet OK Question Title * 9. How likely are you to purchase this service again? Extremely likely Very likely Moderately likely Slightly likely Not at all likely OK Question Title * 10. Please provide any comments, questions, or concerns you may have. OK DONE