Skip to content

Customer Service Follow-up Survey

Our goal in Human Resources is to provide you with the best possible service and your feedback is vital to our success. Please help us serve you and others more effectively by taking a few minutes to answer the questions below.

Thank you,
The HR Team
1.Date of Contact:(Required.)
2.Your Name or NeoCase Number (Optional)
3.Method of Contact(Required.)
4.Name of Human Resources representative:(Required.)
5.Based on your experience, please rate your level of satisfaction of the service you received from member(s) of the HR Team.(Required.)
5 - Very Satisfied
4 - Somewhat Satisfied
3 - Neither Satisfied nor Dissatisfied
2 - Somewhat Dissatisfied
1 - Very Dissatisfied
N/A
Promptness of response
Thoroughness of response
Timeliness of response
Overall quality of issue handling
6.Based on your experience, please rate your level of agreement of the service you received from member(s) of the HR Team.(Required.)
5 - Strongly Agree
4 - Agree
3 - Neutral
2 - Disagree
1 - Strongly Disagree
N/A
The representative was knowledgeable
The representative was friendly and courteous
The representative was professional
7.Do you have any additional comments about your experience or suggestions on how we can improve? (Optional)
8.Is it okay for a benefits representative to contact you as a follow up?
(Required.)