Florida Teacher Certification Examinations (FTCE) & 
Florida Educational Leadership Examination

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We want to hear from you! The information you provide will be analyzed by Program Managers at the Florida Department of Education and used to improve the FTCE testing system. Every year, changes are made to improve the testing system based on your input.
Name:

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* Name:

Name of Subject Area Examination, Test or Subtest

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* Name of Subject Area Examination, Test or Subtest

Month of Examination

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* Month of Examination

Date of Examination:

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* Date of Examination:

Year of Examination:

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* Year of Examination:

City and Test Site

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* City and Test Site

1. The FTCE/FELE web site was easy to navigate, and information was easy to find.

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* 1. The FTCE/FELE web site was easy to navigate, and information was easy to find.

2. The registration process was user-friendly.

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* 2. The registration process was user-friendly.

3. Conditions and accommodations at the test site were clean, quiet, and comfortable.

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* 3. Conditions and accommodations at the test site were clean, quiet, and comfortable.

4. The computer I tested on worked properly, and I did not experience any difficulties during testing.

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* 4. The computer I tested on worked properly, and I did not experience any difficulties during testing.

5. Staff at the test site was efficient and courteous.

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* 5. Staff at the test site was efficient and courteous.

6. The examination adequately tested the knowledge of the subject area.

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* 6. The examination adequately tested the knowledge of the subject area.

If you received a score report, please answer this survey item:
7. The score report and score interpretation guide explaining the score were clear and easy to understand.

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* 7. The score report and score interpretation guide explaining the score were clear and easy to understand.

If you called FTCE/FELE Customer Service, please answer this survey item:
8. The customer service representative was polite and answered all of my questions.

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* 8. The customer service representative was polite and answered all of my questions.

Please use the space below to provide any brief comments or suggestions you wish to share, or to clarify your rating on any of the areas listed above. Please note: You will not receive a response from this survey. For assistance with any issues requiring action (e.g., test site problems), please contact FTCE/FELE Customer Service toll free at (866) 613-3281 or use the customer service FTCE/FELE e-mail communication system.

Question Title

* Please use the space below to provide any brief comments or suggestions you wish to share, or to clarify your rating on any of the areas listed above. Please note: You will not receive a response from this survey. For assistance with any issues requiring action (e.g., test site problems), please contact FTCE/FELE Customer Service toll free at (866) 613-3281 or use the customer service FTCE/FELE e-mail communication system.

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