Your feedback is very important to us. The insights you provide in this survey will help us to provide you with quality financial services and exceed your expectations. Thank you for taking the time to share your opinions with our team.

Your response can be kept anonymous, though if you would like to automatically be entered to win one of two $100 gift cards, you will need to provide your name and email address or phone number so we may notify you if you have won.

Survey is open until September 19th at 11:59 PM EST.

Please note that you must be a current member to take this survey and be eligible for the gift card drawing. Only one submission is allowed per member. Thank you!

Question Title

* 1. What age range best describes you?

Question Title

* 2. What is your gender?

Question Title

* 3. How long have you been a member of our credit union?

Question Title

* 4. Do you have any family members that also belong to the credit union?

Question Title

* 5. Were you referred by a family member, friend or colleague?

Question Title

* 6. Do you view the credit union as your primary financial institution (where you have most of your accounts and choose first for your financial needs)?

Question Title

* 7. If the credit union is not your primary financial institution, please explain why not?

Question Title

* 8. What do you come to your credit union for?

Question Title

* 9. What would you like the credit union improve?

Question Title

* 10. What do you believe the credit union does the very best?

Question Title

* 11. What financial services provider(s) do you respect the most (this can be based on trust, your opinion that they do things well, they are cutting edge, etc.)?

Question Title

* 12. How often do you interact with our credit union via in-person visits or phone calls?

Question Title

* 13. How often do you interact with our credit union online (online banking, mobile banking app, etc.)?

Question Title

* 14. Did you know that the credit union offers the following? (please check all that apply)

Question Title

* 15. What financial information interests you? (select all that apply)

Question Title

* 16. Are you currently facing financial hardship?

Question Title

* 17. If you answered 'yes' to question #16, please tell us as a result, what are your biggest challenges right now? (If you answered 'no', skip to question #18.)

Question Title

* 18. What are your biggest priorities from a financial standpoint in the next 6-12 months?

Question Title

* 19. How do you/would you prefer to receive communication from the credit union? (check all that apply)

Question Title

* 20. What method of communication would you prefer to use to contact the credit union for information or to resolve an issue? (check all that apply)

Question Title

* 21. How likely is it that you would recommend our credit union to a friend or colleague?

NOT AT ALL LIKELY
EXTREMELY LIKELY

Question Title

* 22. Please explain why you chose the rating for #21 that you did.

Question Title

* 23. Did you know that once you are a member, you are always a member, regardless of whether you retire from or leave the employment or membership of an eligible organization (i.e. WSSC Water, Reid Temple AME Church, etc.)?

Question Title

* 24. What is something you would like the credit union to know that would help us better serve our members? This may include suggesting a product or service that we do not currently offer.

Question Title

* 25. Would you be willing to participate in a focus group?

Question Title

* 26. Are you interested in getting involved with the credit union as a volunteer? We have many committees and an elected board of directors.

Question Title

* 27. Please enter your contact information if you would like to enter our gift card drawing for all survey participants for a chance to WIN one of two $50 gift cards (so that we may contact you if you win). As a reminder, you must be a current member of the credit union to be eligible.

0 of 27 answered
 

T