TFG Insurance Claims Experience Survey Cellphone Insurance Survey TFG Insurance is committed to continuously improving our customer's overall claims experience. We would greatly appreciate your feedback regarding our handling of your recently finalized Cellphone Insurance claim. There are only seven questions, which will take less than 2 minutes to answer. Thank you for your time. OK Question Title * 1. For validation purposes, please enter the following information: Full name: Email address: Cellphone number: OK Question Title * 2. When you needed to make your claim, was the claims process clearly explained to you? Yes Somewhat Not at all Additional comments? OK Question Title * 3. How were you kept informed during the process? Telephonic SMS Email/letter By the store consultant Not at all Other (please specify) OK Question Title * 4. Do you feel your claim was dealt with quickly and effeciently? Absolutely Satisfactory Not at all Other (please specify) OK Question Title * 5. Were you satisfied with the outcome / settlement of your claim? Yes No Other (please specify) OK Question Title * 6. Overall, how would you rate the claims experience? Excellent Good Fair Poor Other (please specify) OK Question Title * 7. What, if anything, could we do to improve our service? OK DONE