TFG Insurance Claims Experience Survey

Cellphone Insurance Survey

TFG Insurance is committed to continuously improving our customer's overall claims experience.

We would greatly appreciate your feedback regarding our handling of your recently finalized Cellphone Insurance claim.

There are only seven questions, which will take less than 2 minutes to answer.

Thank you for your time.

Question Title

* 1. For validation purposes, please enter the following information:

Full name:

Email address:

Cellphone number:

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* 2. When you needed to make your claim, was the claims process clearly explained to you?

Yes

Somewhat

Not at all

Additional comments?

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* 3. How were you kept informed during the process?

Telephonic

SMS

Email/letter

By the store consultant

Not at all

Other (please specify)

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* 4. Do you feel your claim was dealt with quickly and effeciently?

Absolutely

Satisfactory

Not at all

Other (please specify)

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* 5. Were you satisfied with the outcome / settlement of your claim?

Yes

Other (please specify)

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* 6. Overall, how would you rate the claims experience?

Excellent

Good

Fair

Poor

Other (please specify)

Question Title

* 1. For validation purposes, please enter the following information:

Question Title

* 2. When you needed to make your claim, was the claims process clearly explained to you?

Question Title

* 3. How were you kept informed during the process?

Question Title

* 4. Do you feel your claim was dealt with quickly and effeciently?

Question Title

* 5. Were you satisfied with the outcome / settlement of your claim?

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* 6. Overall, how would you rate the claims experience?

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* 7. What, if anything, could we do to improve our service?