Here at Hisco, we’re committed to creating an industry-leading website. We know we’re not best-in-class just
yet, but we’re working hard behind the scenes to make it happen. We value your input!

* 1. Please rank the importance of the following features when using Hisco.com:

  Not Important 2 Moderately Important 4 Very Important
Product dimensions and weight
Product image
Suggested replacements for discountinued products
How long it usually takes manufacturer to send Hisco additional inventory - i.e. 10 days to get additional inventory
Amount of additional inventory on order to Hisco and expected date of arrival - i.e. 50 more tips on order, arriving 7/1
Product photos that you can enlarge or rotate to see details
Application notes on how to use the product
Video that explains product features
Related accessories and parts shown on product page
Detailed product description
Amount of available inventory - i.e. 24 tips on hand
Product reviews

* 2. How important is it to you to be able to do the following through Hisco.com?

  Not Important 2 Moderately Important 4 Very Important
Pay an invoice
See my pre-negotiated pricing
Use Quick Order process multi-line orders from one screen
Keep a list of favorite products and reorder them
Print out an invoice
Quickly find SDS and TDS sheets
Track shipment of an order
View your past orders
Place a quote
Return a product

* 3. What features would make you more likely to purchase from Hisco.com:

  Not Likely 2 Moderately Likely 4 Very Likely
Next day delivery of your order
Quantity price breaks
Online pricing that is more competitive than other distributors
Exclusive promotion only offered by Hisco.com
Guest checkout
Customer support available through Live Chat
Product being in stock and available to ship
Customer support available through 1-800 number
10 % discount on selected products
Buy one get one free promotion
Free shipping

* 4. Why do you choose to shop with Hisco.com instead of our competitors? (choose all that apply)

* 5. When do you typically sign in to Hisco.com?

* 6. What are your delivery requirements for products purchased through Hisco.com? (choose one)

* 7. How important is it to you to have the products you purchase through Hisco.com inventoried locally within 2 days delivery time?

  Strongly Disagree 2 Neutral 4 Strongly Agree
It's important to have the products I purchase from Hisco.com inventoried locally so I receive them within 1-2 days after ordering
It's not important where the products I purchase from Hisco.com are inventoried as long as I receive them 1-2 days after ordering
Having what I purchase from Hisco.com inventoried locally makes me more likely to purchase

* 8. What causes you to leave Hisco.com without placing an order? ( Choose all that apply)

* 9. Anything else you'd like to share about your Hisco.com experience? (Optional)

* 10. Contact Information

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