Here at Hisco, we’re committed to creating an industry-leading website. We know we’re not best-in-class just
yet, but we’re working hard behind the scenes to make it happen. We value your input!

* 1. Please rank the importance of the following features when using

  Not Important 2 Moderately Important 4 Very Important
Product image
Suggested replacements for discountinued products
How long it usually takes manufacturer to send Hisco additional inventory - i.e. 10 days to get additional inventory
Application notes on how to use the product
Product reviews
Related accessories and parts shown on product page
Video that explains product features
Product photos that you can enlarge or rotate to see details
Product dimensions and weight
Amount of additional inventory on order to Hisco and expected date of arrival - i.e. 50 more tips on order, arriving 7/1
Amount of available inventory - i.e. 24 tips on hand
Detailed product description

* 2. How important is it to you to be able to do the following through

  Not Important 2 Moderately Important 4 Very Important
Pay an invoice
Keep a list of favorite products and reorder them
Print out an invoice
View your past orders
Quickly find SDS and TDS sheets
See my pre-negotiated pricing
Return a product
Use Quick Order process multi-line orders from one screen
Place a quote
Track shipment of an order

* 3. What features would make you more likely to purchase from

  Not Likely 2 Moderately Likely 4 Very Likely
Customer support available through Live Chat
Quantity price breaks
Guest checkout
10 % discount on selected products
Online pricing that is more competitive than other distributors
Free shipping
Buy one get one free promotion
Customer support available through 1-800 number
Product being in stock and available to ship
Next day delivery of your order
Exclusive promotion only offered by

* 4. Why do you choose to shop with instead of our competitors? (choose all that apply)

* 5. When do you typically sign in to

* 6. What are your delivery requirements for products purchased through (choose one)

* 7. How important is it to you to have the products you purchase through inventoried locally within 2 days delivery time?

  Strongly Disagree 2 Neutral 4 Strongly Agree
It's important to have the products I purchase from inventoried locally so I receive them within 1-2 days after ordering
It's not important where the products I purchase from are inventoried as long as I receive them 1-2 days after ordering
Having what I purchase from inventoried locally makes me more likely to purchase

* 8. What causes you to leave without placing an order? ( Choose all that apply)

* 9. Anything else you'd like to share about your experience? (Optional)

* 10. Contact Information