2019 Customer Satisfaction Survey 2019 Customer Satisfaction Survey Brief Survey of your 2019 Tax Preparation OK Question Title * 1. How satisfied are you with my preparation of your 2018 tax return? Very satisfied Satisfied Neither satisfied nor dissatisfied Dissatisfied Very dissatisfied OK Question Title * 2. Did I answer all of your questions during our tax interview? Yes No OK Question Title * 3. Did you find the SecureFile Pro remote communication portal easy to use? Yes No I did not use the SecureFile Pro Remote Communication Portal OK Question Title * 4. Do you feel you paid a fair price for tax preparation? Yes No OK Question Title * 5. Which additional services would you be interested in? A peace of mind guarantee An assisted refund (the tax preparation fee is deducted from the refund) A password protected place to share tax return information electronically The ability to sign tax return documents electronically OK Question Title * 6. Is there something you can suggest to make your tax preparation experience better? Yes No Suggested Improvements OK DONE