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Liverpool City Libraries Annual Survey 2025
Share your thoughts so we can continue to improve our Liverpool Libraries for you.
*
1.
How often do you visit a library in person?
Required
(Required.)
Daily
Weekly
Monthly
Quarterly
Yearly
Rarely, I haven’t visited in over two years
Never, I’m not a library member (please respond to Q1, Q7 and Q8 only)
Other (please specify)
Other (please specify)
*
2.
Do you know where your closest library is?
(Required.)
Yes
No
Unsure
Other (please specify)
3.
Which libraries do you visit?
Tick all that apply
Liverpool (Yellamundie) Library
Moorebank Library
Casula Library
Carnes Hill Library
Green Valley Library
Miller Library
Online Digital Library
My school/University/TAFE Library
Another public library service
4.
Why do you visit the library?
Please tick all that apply
To borrow or return something
To read a magazine or newspaper
To use the library's computers or for printing
To use the library's free Wi-Fi
To work or study with others
For help from library staff
A quiet place to read, work or study
To attend a library program or event
To meet or make new friends
For help with technology
To use the online digital library
To visit the gallery in Yellamundie
To relax/enjoy the facilities
Other (please specify)
*
5.
Are there any reasons why you don't visit a library branch more often?
Please select all that apply
(Required.)
Parking
I don't have my own transport
Public transport is too difficult
I don't need to get to a branch, as I use the Home Library Service
Time constraints
Opening hours are not convenient
Library locations are inconvenient
Library services provided do not appeal to me
I don't know what services, programs and resources the libraries offer
I feel uncomfortable about visiting a library
Not applicable as I visit the library often
Other (please specify)
*
6.
Is there anything that would help you visit Liverpool Libraries more often?
(Required.)
*
7.
How important are these library services to you, even if you don't use them?
1-Not at all important | 2-Hardly important | 3-Somewhat important | 4-Important | 5-Very Important
(Required.)
1
2
3
4
5
Borrowing materials (books, DVDs, music)
1
2
3
4
5
Online services (website, catalogue, access to research databases, BorrowBox or PressReader)
1
2
3
4
5
Help from library staff
1
2
3
4
5
Computer/internet access
1
2
3
4
5
Wi-Fi
1
2
3
4
5
Printers and/or photocopiers
1
2
3
4
5
Technology Help
1
2
3
4
5
Yellamundie Create Space
1
2
3
4
5
Study and reading areas
1
2
3
4
5
Bookable study rooms
1
2
3
4
5
Library programs
1
2
3
4
5
Local history
1
2
3
4
5
Newspapers and magazines
1
2
3
4
5
24/7 Returns
1
2
3
4
5
Home Library Service
1
2
3
4
5
Disability access
1
2
3
4
5
*
8.
Please indicate your level of satisfaction on each of the following Liverpool Libraries' services.
1-Very dissatisfied | 2-Dissatisfied | 3-Neither dissatisfied nor satisfied | 4-Satisfied | 5-Very satisfied
(Required.)
1
2
3
4
5
N/A
The library's collection
1
2
3
4
5
N/A
Online services (website, catalogue, access to databases, Borrowbox or Pressreader)
1
2
3
4
5
N/A
Help from library staff
1
2
3
4
5
N/A
Computers and internet access
1
2
3
4
5
N/A
Wi-Fi services
1
2
3
4
5
N/A
Printing and copying services
1
2
3
4
5
N/A
Technology help
1
2
3
4
5
N/A
Study desks and reading areas
1
2
3
4
5
N/A
Study rooms and event spaces
1
2
3
4
5
N/A
Library programs
1
2
3
4
5
N/A
Local history
1
2
3
4
5
N/A
Yellamundie Create Space
1
2
3
4
5
N/A
Newspaper and magazine collections
1
2
3
4
5
N/A
Local history programs
1
2
3
4
5
N/A
Home Library Services
1
2
3
4
5
N/A
Children's programs
1
2
3
4
5
N/A
Youth programs
1
2
3
4
5
N/A
Adult literacy programs
1
2
3
4
5
N/A
Multicultural programs
1
2
3
4
5
N/A
Opening hours
1
2
3
4
5
N/A
Disability access
1
2
3
4
5
N/A
Comfort and appearance of library spaces
1
2
3
4
5
N/A
*
9.
Would you be interested in picking up reserved library items at self-service checkouts at other locations in the city?
This might be through a library pod or locker system where you can collect and return books and other library items. Please select all that apply.
(Required.)
Yes at shopping centres
Yes at a community centre
Yes at a train station
Yes at the Leisure Centre
I would not use a self-service checkout
Other (please specify)
*
10.
What is the best way we can communicate information about upcoming Liverpool Libraries' events and programs that may interest you?
Please select up to three (3) preferences.
(Required.)
Liverpool City Library eNewsletter
Library staff
Liverpool City Library Facebook
Liverpool City Library Instagram
Liverpool City Library Website
Printed flyers
Email
Other (please specify)
11.
Which programs do you attend in the Liverpool Libraries?
Select all that apply
Baby Rhyme Time
Toddler Time
Preschool Storytime
Saturday Storytime
Music and Storytime at ed Square
Playgroups
Special weeks like Book Week, Science Week etc
Schools Out
Knitting Group
Book Club
School Holiday Activities
Youth Activities
Conversation Cafe
HSC Tutorials
HSC Lock Ins
Auslan Friendship Group
Tech Help / Device advice / Computer basics
Social Board Games
Be Connected Computer Skills
Local HistoryTalks
Author talks
JP service
Other (please specify)
*
12.
What programs would you like to see in Liverpool Libraries?
(Required.)
13.
How satisfied are you with Liverpool Libraries' services overall?
Required
Poor
1 star
Fair
2 stars
Average
3 stars
Good
4 stars
Excellent
5 stars
*
14.
Please share why you gave this rating.
(Required.)
15.
Do you have any suggestions to improve Liverpool Libraries' Services?
About You
We want to make sure we are hearing from people of all backgrounds. Please complete these questions to help us know who has or has not been represented in this survey.
Council is collecting your personal information for the purpose of analysis specific to the Annual Libraries Survey project. We will not disclose your personal information outside of Council unless we are required by law or you have given your consent.
For more information on how Council manages personal information, you can view Council's Privacy Statement and Personal Information Policy on the Liverpool City Council website.
16.
What is your gender?
Female
Male
Prefer not to say
Other (please specify)
17.
How old are you?
Required
0 to 14
15 to 19
20 to 29
30 to 49
50 to 64
65 to 74
75+
18.
Which suburb do you live in?
19.
What is your cultural background?
Aboriginal
American
Australian
Chinese
Croatian
Dutch
English
Fijian
Filipino
German
Greek
Indian
Irish
Italian
Lebanese
Malaysian
Mauri
Melanesian
New Zealand
Polish
Samoan
Scottish
Serbian
South African
South American
Spanish
Sri Lankan
Sudanese
Tamil
Torres Strait Islander
Vietnamese
Other (please specify)
20.
Relationship to Liverpool?
Required
I live in Liverpool
I work in Liverpool
I study in Liverpool
I own/operate a business in Liverpool
I own property in Liverpool
I am a visitor to Liverpool
Other (please specify)
21.
To enter the draw to win a $100 gift card, please provide your email address.
Thank you so much for taking the time to complete this survey.
