Shabakah Customer Survey Satisfaction

Thank you for giving us the opportunity to serve you better. Please help us by taking a few minutes to tell us about our company performance and product/service that you have received so far. We appreciate your business and want to make sure we meet your expectations.

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* 1. Organization/company name?

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* 2. Name of person?

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* 3. Job title?

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* 4. What is your company size?

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* 5. In which province is your company located?

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* 6. How frequently do you purchase from us?

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* 7. Which of our products/services do you use?

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* 8. How long have you used our products/service?

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* 9. How satisfied are you with our product packaging?

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* 10. Which of following words would you use to describe our company products?

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* 11. How likely are you to recommend our products / services to others?

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* 12. When was the last time you purchased a product or service from us?

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* 13. Compared to other companies products that are available in the market, what would you say about our products

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* 14. Will you use or purchase our products, services again?

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* 15. How will you rate us in being able to understand your business requirements and providing you with compatible solutions?

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* 16. Would you like to mention anything specific in your experience with the [product and service] which was not asked in the survey?

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* 17. How satisfied are you with the customer service we provide?

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* 18. The customer service personnel are pleasant and knowledgeable

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* 19. Whenever a problem arises, I know who to contact.

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* 20. If someone cannot initially answer my question, they find the answer and get back to me promptly.

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* 21. After you contact Shabakah customer service, were all problems resolved to your complete satisfaction?

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* 22. In your opinion which aspects of our customer service need improvement?

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* 23. How would you rate the quality of our Service/products?

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* 24. Did you face any problem using our product(s) and service(s)?

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* 25. Which aspect(s) of our work do you find good?

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* 26. The value of our product and services are

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* 27. What suggestions would you like to give that will be useful in upgrading the quality of our products?

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* 28. What do you feel about the price of our product(s) and service(s)?

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* 29. How satisfied are you with the pricing of our products

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* 30. When compared to the other brands pricing are we…?

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* 31. How will you rate us in being able to understand your business requirements and providing you with compatible solutions?

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