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* 2. Which services do you use?

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* 3. What additional services would you like your NZALS centre to provide? Specifically, what new services would meet more of your needs at our centre.

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* 4. How would you rate your level of satisfaction with the centre facilities of NZALS?

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* 5. What was your first impression of NZALS when you had your initial visit? Has that changed over time?

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* 6. What is the most memorable moment from your experience with NZALS to date?

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* 7. On average, how long do you spend at the centre for an appointment?

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* 8. At your appointment, what do you do while you wait?

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* 9. What improvements could be made to the space? I.e. what sort of amenities do you wish NZALS carried? If you are not satisfied with the level of comfort in the physical building, how can we make your experience at NZALS more comfortable?

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* 10. What is 1 thing that makes you feel at home? i.e. reading books surrounded by greenery, etc

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* 11. How old are you?

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* 12. What is your gender?

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* 13. What is your nationality?

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