Fifth Annual: The State of Consumer Healthcare Engagement Survey 2020, Powered by Engagys

Wow! As odd as 2020 has been, it is comforting to see some things carry on. This is our fifth annual survey.

Last year, nearly half your colleagues contributed to this survey. This is your chance to have your voice heard. Collecting data year-over-year for this long is enormously valuable and will help you understand how others confront the challenge of consumer engagement.

By completing this survey, you will be eligible to receive a free pass to the upcoming RISE Conference in December where the results will be shared. Furthermore, you'll be able to get a copy of the report from Engagys.

The data collected will always be kept strictly confidential. Your identity, the identity of your organization, and your individual responses will never be shared.

Thank you very much for your participation.

Question Title

* 1. My job title is:

Analyst

Manager

Director

Vice President

C-Level

Other (please specify)

Question Title

* 2. In my role, I work on the following issues (mark all that apply):

HEDIS

Stars

Risk Management

Care Management

Member Experience

Population Health

Pharmacy

Onboarding and/or Retention

Digital Transformation

Consumer-Centricity Enabling Infrastructure

Other (please specify)

Question Title

* 3. The budget for my department (the focus is on your team - not the enterprise as a whole), the focus is on your team - not the enterprise as a whole, is:

Growing more than 10%/year

Growing, but less than 10%/year

Neither growing nor shrinking

Shrinking less than 10%/year

Shrinking more than 10%/year

Don't know

Question Title

* 4. The attention given to my department, again focusing on your team, by top leadership is:

Increasing

Decreasing

Not changing

Question Title

* 5. Please estimate the TOTAL size of the budget your department, this is your team - not the enterprise, allocated to consumer engagement in the current calendar year. It is OK if you don't know or would rather not say.

Less than $2 million

$2 million or more, but less than $5 million

$5 million or more, but less than $20 million

$20 million or more

Don't know or prefer not to answer

Question Title

* 6. How many FTE's (full time equivalents) manage this budget?

One person

More than one person, but less than five people

Between five and nine people

Between ten and nineteen people

Twenty or more people