YCAN is continuously evaluating the programs we have partnered with your organization to provide. Please take a few minutes and help us evaluate our programs and services. Your feedback is essential as we use it to make program adjustments to better serve you and your clients.

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* 1. In which county do you provide services to the low-income?

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* 2. How satisfied are you with the YCAN online application process?

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* 3. How would you rate YCAN's response time in providing your clients with financial assistance services once an application is submitted?

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* 4. How well do our financial assistance services meet your clients' needs?

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* 5. Are any services currently missing in your community that your clients need to overcome the barriers of poverty?

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* 6. What impact does the financial assistance services YCAN provides have on your clients' abilities to become self-sufficient?

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* 7. What changes would most improve YCAN financial assistance services ?

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* 8. How helpful was our staff?

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* 9. How effective is staff at resolving customer concerns?

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* 10. Overall, how responsive has our staff been to your questions or concerns about our service?

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* 11. Are there any workshops or training YCAN could provide to your organization?

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* 12. YCAN is meeting its goal of helping your organization increase its capacity to serve low-income individuals and families.

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* 13. YCAN offers opportunities for low-income indivudals' to become self-sufficient.

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* 14. YCAN establishes and nurtures partnerships among services providers of these services.

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* 15. Please check all the new housing counseling services your clients would benefit from.

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* 16. Do you have any client success stories you would like to share with the board and our funders? (no names please)

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* 17. Do you have any other comments, questions, or concerns?

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