* 1. How often does this store have what you want in stock?

* 2. Compared to similar stores, how fair are this store's prices?

* 3. Compared to similar stores, how broad is the selection available at this store?

* 4. How often do you use this store's coupons?

* 5. How much do you typically save using this store's coupons?

* 6. How helpful are the employees at this store?

* 7. How friendly are the employees at this store?

* 8. How easy is it to find parking at this store?

* 9. How effective is this store at resolving customer concerns?

* 10. Overall, are you satisfied with this store, neither satisfied nor dissatisfied it, or dissatisfied with it?

* 11. How likely are you to recommend this store to others?

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