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MyNorthBayDoc User Survey
Dear MyNorthBayDoc User,
We're working hard to make MyNorthBayDoc work better for you. Would you take a few minutes and help us out? Please don't hold back -- we really want to hear what you think.
Thanks,
Your NorthBayDoc Development Team
1.
In the last year, about how many times have you logged on to MyNorthBayDoc?
1
2
3
4
5
6 or more
2.
Have you experienced any difficulty logging in?
Yes
Sometimes
No
Please explain
3.
Overall, how easy was the enrollment process?
Extremely easy
Very easy
Moderately easy
Slightly easy
Not at all easy
4.
If you needed help, were you able to get it?
Didn't need help
Yes
No
Please explain
5.
Please rate your experience with each of the MyNorthBayDoc functions you have used. (check N/A for any you have not used)
fantastic
good
OK
poor
terrible
N/A
Make an appointment
fantastic
good
OK
poor
terrible
N/A
Cancel an appointment
fantastic
good
OK
poor
terrible
N/A
Email my doctor
fantastic
good
OK
poor
terrible
N/A
Request a prescription
fantastic
good
OK
poor
terrible
N/A
View lab results
fantastic
good
OK
poor
terrible
N/A
View medical record
fantastic
good
OK
poor
terrible
N/A
If your expectations were not met, please tell us why:
6.
What additional functions would be helpful? (If we have a list of possilbilites I suggest we add a forced choice ranking question here which will give us a list of priorities from the users' perspective.)