Municipality Insights -- Phone Interview

We are conducting a phone interview with professionals about opinions on Payment Acceptance Solutions in municipalities.

We are providing a $100 donation/incentive if you qualify and complete the 30 minute phone interview.

We are talking to individuals like yourself about the tools and systems municipalities use to accept and process electronic payments like credit and debit cards. We are looking to talk to individuals who are knowledgeable about the hardware and software used to accept payments at your municipality. More specifically, we would like to talk to folks who are involved in the selection and use of the payment acceptance systems. Payment acceptance solutions are the combinations of software and hardware (terminals) that your municipality uses to accept electronic payments like credit cards, debit cards and bank payments (a.k.a. ACH payments)

The interview is anonymous and confidential.

If you're interested, please take the short pre-screener below to be considered.

Question Title

* 1. Which of the following types of payments does your municipality currently accept from its citizens/residents?

Credit Cards

Debit Cards

ACH payments (bank transfers)

Mobile Payments

Alternative e-commerce solutions like PayPal

Checks

Cash

Question Title

* 2. How knowledgeable are you about the hardware and software used by your municipalities to accept payments?

Very knowledgeable

Knowledgeable

Somewhat knowledgeable

Not very knowledgeable

Not at all knowledgeable

Question Title

* 3. Which of the following best describes you role in the decision making process when it comes to evaluating and selecting payment acceptance solutions for your municipality?

I am the sole decision maker

I am a joint decision maker

I make recommendations to the selection process

I have no input to the payment acceptance solution process

Question Title

* 4. Approximately how many citizens does your municipality serve?

0 - 14,999

15,000 - 149,999

150,000 - 999,999

1 million+

Question Title

* 5. Please explain your experience:

What experience do you have with accepting and processing electronic payments like credit and debit cards?

The interview requires speaking with individuals who are knowledgeable about the hardware and software used to accept payments at your municipality. More specifically, we would like to talk to folks who are involved in the selection and use of the payment acceptance systems.

Question Title

* 6. What is your contact information?

Name

Municipality

Job Title

City

State

Email Address

Phone Number

Thank you and please press done when you're finished. We will review your answers and get in contact if we can move forward.