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Library Services Survey
We are planning library services for the future! Please take a few minutes and help us out by completing this survey.
1.
How often do you use the library?
every day
once/week
once/month
a few times a year
never
2.
Do you have a library card?
yes
no
3.
If you do not use the library, why not? (please check all that apply)
The library is too far from my home/lack of transportation
I do not know where the library is
I use my school library
I use a neighboring public library
I buy or rent books/ebooks/videos instead
Other, please explain:
4.
What are your reasons for using the library? (please check all that apply)
to borrow books
to get information/research
to use the Children’s Department
to attend children’s programs
to use the Teen Zone
to borrow videos/DVDs
to use the copy machine/send a FAX
to read newspapers/magazines
to use the Internet
to do word processing
to get income tax forms
to attend meetings/programs/classes
to meet friends/business associates
to find a quiet place to work/read
to get ebook assistance
the friendly staff
other, please explain:
5.
How satisfied are you with customer service at the library?
unsatisfied
sometimes satisfied
satisfied
very satisfied
6.
How do you hear about library events? (please check all that apply)
library website
Twitter
Facebook
library newsletter
emailed newsletter
Post Crescent
The Scene
Fox Cities Magazine
Time Warner Cable local channel
radio
from family/friends
flyers and posters at the library
flyers sent home at school
other, please specify
7.
Check all technology you would like to see improved at the library:
more Internet computers
more library catalog computers
easier access to library resources on mobile devices
more computers with word processing and no time limit
more online databases
other, please specify
8.
If you use the Children’s Department, where do you prefer to check out?
on the self checkout machine in the Children’s Department
at the Children’s Desk
on the self checkout machine in the Adult Circulation Area
at the Adult Circulation Desk
no preference
9.
Which of these would you like to see more of at the library? (check as many as you want)
I wouldn’t change anything, these are all just right
bestsellers
westerns
mysteries
science fiction/fantasy
general fiction
general nonfiction
classic literature
history
biographies
travel books
teen materials
childrens’ books
DVD movies
DVD TV shows
children’s DVDs
magazines/newspapers
music CDs
audiobooks
ebook selection/copies
online magazines
other, please specify
10.
Which of these services do you think the library should have more of? (check as many as you want)
I wouldn’t change anything, these are all just right
greater availability of materials I want to use or borrow
comfort/cleanliness
staff to help me
seating/tables for quiet work space
other, please specify
11.
If your organization uses the meeting rooms, what could the library do to improve the services provided to you?
12.
Which types of library programs would you like more of?
computer classes
classes on how to use library services
self help/motivational classes
craft programs
movies
story times and children’s programs
story times for babies
family events
informational/history
other, please specify
13.
If you have used the library website, how would you improve it?
14.
Are you aware that the library offers free downloads of ebooks and audiobooks?
Yes
No
15.
Are you aware that the library offers free delivery to homebound residents of the City or Town of Menasha?
Yes
No
16.
Are you aware that the library lends ebooks preloaded with bestsellers?
Yes
No
17.
Are you aware that the library lends laptops for use inside the library?
Yes
No
18.
What is your gender?
Female
Male
19.
What is your age group?
11 and younger
12-17
18-29
30-39
40-49
50-59
60 or older
20.
Where do you live?
City of Menasha
Town of Menasha
City of Neenah
Grand Chute
Appleton
Town of Harrison
Other, please specify
