Member Satisfaction Survey Question Title * 1. What is your age category? Under 35 35-44 45-54 55-64 65+ Question Title * 2. How likely are you to recommend Parama to a friend/colleague? Not at all likely Somewhat likely Extremely likely Not at all likely Somewhat likely Extremely likely Question Title * 3. How do you access Parama's products and services? (Select all that apply) In branch Online banking Mobile banking ATM Contacting the branch through phone, email or fax None of the above Question Title * 4. How often do you visit Parama Credit Union in person? On a weekly basis On a monthly basis On a yearly basis Never Question Title * 5. Are the current branch hours meeting your needs? If no, leave a comment of when you'd need extended hours. Yes No Please specify Question Title * 6. Is Parama your primary financial institution? Yes No Question Title * 7. Parama Credit Union's product and service offerings meet all of my needs. Strongly disagree Disagree Neutral Agree Strongly agree Strongly disagree Disagree Neutral Agree Strongly agree Question Title * 8. What additional products and services would you like to see at Parama in the future? Question Title * 9. How would you prefer to receive news/ updates regarding Parama? (Select all that appply) Newsletter (email) Website Social media Mail In-branch Question Title * 10. How would you rate Parama's member-facing staff on the following characteristics? Poor Mediocre Excellent Professionalism Professionalism Poor Professionalism Professionalism Professionalism Professionalism Professionalism Mediocre Professionalism Professionalism Professionalism Professionalism Professionalism Excellent Knowledge Knowledge Poor Knowledge Knowledge Knowledge Knowledge Knowledge Mediocre Knowledge Knowledge Knowledge Knowledge Knowledge Excellent Efficiency Efficiency Poor Efficiency Efficiency Efficiency Efficiency Efficiency Mediocre Efficiency Efficiency Efficiency Efficiency Efficiency Excellent Question Title * 11. Any additional comments are welcome here. Submit
