Community Survey  (Deadline: September 21)

Thank you for taking part in this important survey. The library’s leadership will carefully review your ratings and comments as they work to ensure that the library provides the maximum possible benefit to McDowell County and its citizens in the years ahead. Your involvement is greatly appreciated.

Which of the following library resources and services do you most frequently use? (Please check all that apply.)

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* 1. Which of the following library resources and services do you most frequently use? (Please check all that apply.)

Please check the term below that most accurately describes how well the Library’s resources and services meet your needs.

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* 2. Please check the term below that most accurately describes how well the Library’s resources and services meet your needs.

Please check the term below that most accurately describes the quality of customer service and support provided to you by the Library staff.

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* 3. Please check the term below that most accurately describes the quality of customer service and support provided to you by the Library staff.

Please list any ways in which the Library’s services, resources, facilities, and customer support could be improved.

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* 4. Please list any ways in which the Library’s services, resources, facilities, and customer support could be improved.

What do you want for your community?

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* 5. What do you want for your community?

How often do you use the Library’s materials and services? (Please check one.)

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* 6. How often do you use the Library’s materials and services? (Please check one.)

Which library or libraries do you use most often? (Please check any and all that apply.)

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* 7. Which library or libraries do you use most often? (Please check any and all that apply.)

By checking the appropriate number, rank the importance to you of the following Library services and resources from “5” meaning “Very Important” to “1” indicating “Not At All Important.” Circle NA if the category does not apply to your use of the Library.

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* 8. By checking the appropriate number, rank the importance to you of the following Library services and resources from “5” meaning “Very Important” to “1” indicating “Not At All Important.” Circle NA if the category does not apply to your use of the Library.

  (Very Important)
5
4 3 2 (Not at All Important)
1
N/A (Not applicable to your library)
Books for Adults
Books for Children
Books for Young Adults
Books on CD
Business and Work Related Research
Computer Classes
eBooks
Foreign Language Materials
Free Wi-Fi
Genealogical Research
Internet Access Computers
Large Print Books
Library Social Media (Facebook, etc.)
Library Website
Meeting Space
Newspapers and Magazines
Outreach Services to Pre-School Children
Personal Research / General Information
Programs for Adults
Programs for Children
Programs for Teens
Videos and DVDs
Which of the following issues, if any, limit your use of the Library and its resources? (Please check any and all that apply.)

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* 9. Which of the following issues, if any, limit your use of the Library and its resources? (Please check any and all that apply.)

The Library is committed to providing quality services to all citizens of the community. By supplying the VOLUNTARY requested information below, you will help us do so.

Do you have a library card?

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* 10. The Library is committed to providing quality services to all citizens of the community. By supplying the VOLUNTARY requested information below, you will help us do so.

Do you have a library card?

Gender:

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* 11. Gender:

Ethnicity:

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* 12. Ethnicity:

Your age:

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* 13. Your age:

Home Zip code:

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* 14. Home Zip code:

Four survey respondents will be selected at random to win a $25 Walmart gift card. If you want to be eligible for one of these prizes, please provide your email address or telephone number. (All responses to the survey will be anonymous.)

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* 15. Four survey respondents will be selected at random to win a $25 Walmart gift card. If you want to be eligible for one of these prizes, please provide your email address or telephone number. (All responses to the survey will be anonymous.)

We would welcome any other comments or suggestions you may have.

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* 16. We would welcome any other comments or suggestions you may have.

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