Maternal Child Unit Client Experience Survey 2018-19

Question Title

* 1. Please answer the following questions about your care while in the hospital.

	Never	Sometimes	Usually	Always	Don't Know/Not Applicable
Were you satisfied with the care you received from the nurses?	Were you satisfied with the care you received from the nurses? Never	Were you satisfied with the care you received from the nurses? Sometimes	Were you satisfied with the care you received from the nurses? Usually	Were you satisfied with the care you received from the nurses? Always	Were you satisfied with the care you received from the nurses? Don't Know/Not Applicable
Did the nurses explain your care to you in a way you could understand?	Did the nurses explain your care to you in a way you could understand? Never	Did the nurses explain your care to you in a way you could understand? Sometimes	Did the nurses explain your care to you in a way you could understand? Usually	Did the nurses explain your care to you in a way you could understand? Always	Did the nurses explain your care to you in a way you could understand? Don't Know/Not Applicable
Did the nurses address your questions and concerns?	Did the nurses address your questions and concerns? Never	Did the nurses address your questions and concerns? Sometimes	Did the nurses address your questions and concerns? Usually	Did the nurses address your questions and concerns? Always	Did the nurses address your questions and concerns? Don't Know/Not Applicable
Were you satisfied with the care you received from doctors?	Were you satisfied with the care you received from doctors? Never	Were you satisfied with the care you received from doctors? Sometimes	Were you satisfied with the care you received from doctors? Usually	Were you satisfied with the care you received from doctors? Always	Were you satisfied with the care you received from doctors? Don't Know/Not Applicable
Did the doctors explain your care to you in a way you could understand?	Did the doctors explain your care to you in a way you could understand? Never	Did the doctors explain your care to you in a way you could understand? Sometimes	Did the doctors explain your care to you in a way you could understand? Usually	Did the doctors explain your care to you in a way you could understand? Always	Did the doctors explain your care to you in a way you could understand? Don't Know/Not Applicable
Did the doctors address your questions and concerns?	Did the doctors address your questions and concerns? Never	Did the doctors address your questions and concerns? Sometimes	Did the doctors address your questions and concerns? Usually	Did the doctors address your questions and concerns? Always	Did the doctors address your questions and concerns? Don't Know/Not Applicable
Before giving any new medicine, did maternity staff describe possible side effects in a way you could understand?	Before giving any new medicine, did maternity staff describe possible side effects in a way you could understand? Never	Before giving any new medicine, did maternity staff describe possible side effects in a way you could understand? Sometimes	Before giving any new medicine, did maternity staff describe possible side effects in a way you could understand? Usually	Before giving any new medicine, did maternity staff describe possible side effects in a way you could understand? Always	Before giving any new medicine, did maternity staff describe possible side effects in a way you could understand? Don't Know/Not Applicable
Were you satisfied that you had enough say in decision making about your care?	Were you satisfied that you had enough say in decision making about your care? Never	Were you satisfied that you had enough say in decision making about your care? Sometimes	Were you satisfied that you had enough say in decision making about your care? Usually	Were you satisfied that you had enough say in decision making about your care? Always	Were you satisfied that you had enough say in decision making about your care? Don't Know/Not Applicable
Were your preferences taken into account when providing care?	Were your preferences taken into account when providing care? Never	Were your preferences taken into account when providing care? Sometimes	Were your preferences taken into account when providing care? Usually	Were your preferences taken into account when providing care? Always	Were your preferences taken into account when providing care? Don't Know/Not Applicable
Was the staff sensitive to your needs?	Was the staff sensitive to your needs? Never	Was the staff sensitive to your needs? Sometimes	Was the staff sensitive to your needs? Usually	Was the staff sensitive to your needs? Always	Was the staff sensitive to your needs? Don't Know/Not Applicable
Did the staff treat you with courtesy and respect?	Did the staff treat you with courtesy and respect? Never	Did the staff treat you with courtesy and respect? Sometimes	Did the staff treat you with courtesy and respect? Usually	Did the staff treat you with courtesy and respect? Always	Did the staff treat you with courtesy and respect? Don't Know/Not Applicable
Did the staff respect your cultural values?	Did the staff respect your cultural values? Never	Did the staff respect your cultural values? Sometimes	Did the staff respect your cultural values? Usually	Did the staff respect your cultural values? Always	Did the staff respect your cultural values? Don't Know/Not Applicable

Question Title

* 2. Please answer the following questions about your hospital stay.

	Never	Sometimes	Usually	Always	Don't Know/Not Applicable
Did staff introduce themselves to you?	Did staff introduce themselves to you? Never	Did staff introduce themselves to you? Sometimes	Did staff introduce themselves to you? Usually	Did staff introduce themselves to you? Always	Did staff introduce themselves to you? Don't Know/Not Applicable
Did staff explain their role before they offered care?	Did staff explain their role before they offered care? Never	Did staff explain their role before they offered care? Sometimes	Did staff explain their role before they offered care? Usually	Did staff explain their role before they offered care? Always	Did staff explain their role before they offered care? Don't Know/Not Applicable
Were you satisfied with the customer service from our staff?	Were you satisfied with the customer service from our staff? Never	Were you satisfied with the customer service from our staff? Sometimes	Were you satisfied with the customer service from our staff? Usually	Were you satisfied with the customer service from our staff? Always	Were you satisfied with the customer service from our staff? Don't Know/Not Applicable
Were you satisfied with the overall care you received?	Were you satisfied with the overall care you received? Never	Were you satisfied with the overall care you received? Sometimes	Were you satisfied with the overall care you received? Usually	Were you satisfied with the overall care you received? Always	Were you satisfied with the overall care you received? Don't Know/Not Applicable
Were you satisfied with the cleanliness of your room?	Were you satisfied with the cleanliness of your room? Never	Were you satisfied with the cleanliness of your room? Sometimes	Were you satisfied with the cleanliness of your room? Usually	Were you satisfied with the cleanliness of your room? Always	Were you satisfied with the cleanliness of your room? Don't Know/Not Applicable
Were you satisfied with the quality of food you received?	Were you satisfied with the quality of food you received? Never	Were you satisfied with the quality of food you received? Sometimes	Were you satisfied with the quality of food you received? Usually	Were you satisfied with the quality of food you received? Always	Were you satisfied with the quality of food you received? Don't Know/Not Applicable
Before you left the hospital, did you have a clear understanding about all of your prescribed medications, including those you were taking before your hospital stay?	Before you left the hospital, did you have a clear understanding about all of your prescribed medications, including those you were taking before your hospital stay? Never	Before you left the hospital, did you have a clear understanding about all of your prescribed medications, including those you were taking before your hospital stay? Sometimes	Before you left the hospital, did you have a clear understanding about all of your prescribed medications, including those you were taking before your hospital stay? Usually	Before you left the hospital, did you have a clear understanding about all of your prescribed medications, including those you were taking before your hospital stay? Always	Before you left the hospital, did you have a clear understanding about all of your prescribed medications, including those you were taking before your hospital stay? Don't Know/Not Applicable
Did you receive enough information from hospital staff about what to do if you were worried about your condition or treatment after you left the hospital?	Did you receive enough information from hospital staff about what to do if you were worried about your condition or treatment after you left the hospital? Never	Did you receive enough information from hospital staff about what to do if you were worried about your condition or treatment after you left the hospital? Sometimes	Did you receive enough information from hospital staff about what to do if you were worried about your condition or treatment after you left the hospital? Usually	Did you receive enough information from hospital staff about what to do if you were worried about your condition or treatment after you left the hospital? Always	Did you receive enough information from hospital staff about what to do if you were worried about your condition or treatment after you left the hospital? Don't Know/Not Applicable
Did the staff tell you when yo could resume your usual activities, such as when to go back to work or drive a car?	Did the staff tell you when yo could resume your usual activities, such as when to go back to work or drive a car? Never	Did the staff tell you when yo could resume your usual activities, such as when to go back to work or drive a car? Sometimes	Did the staff tell you when yo could resume your usual activities, such as when to go back to work or drive a car? Usually	Did the staff tell you when yo could resume your usual activities, such as when to go back to work or drive a car? Always	Did the staff tell you when yo could resume your usual activities, such as when to go back to work or drive a car? Don't Know/Not Applicable

Question Title

* 3. Please answer these questions about your experience while in the Maternal/Child Unit.

	Yes	No	Not Applicable/I don't know
After the birth of your baby, did you receive the opportunity to have skin to skin contact with your baby?	After the birth of your baby, did you receive the opportunity to have skin to skin contact with your baby? Yes	After the birth of your baby, did you receive the opportunity to have skin to skin contact with your baby? No	After the birth of your baby, did you receive the opportunity to have skin to skin contact with your baby? Not Applicable/I don't know
If yes, was skin to skin contact a positive experience?	If yes, was skin to skin contact a positive experience? Yes	If yes, was skin to skin contact a positive experience? No	If yes, was skin to skin contact a positive experience? Not Applicable/I don't know
At the end of your stay did you receive enough teaching and information from staff to get you through to your next doctor's appointment?	At the end of your stay did you receive enough teaching and information from staff to get you through to your next doctor's appointment? Yes	At the end of your stay did you receive enough teaching and information from staff to get you through to your next doctor's appointment? No	At the end of your stay did you receive enough teaching and information from staff to get you through to your next doctor's appointment? Not Applicable/I don't know

Question Title

* 4. Would you recommend the Sioux Lookout Meno Ya Win Health Centre to friends and family?

Definitely No

Probably No

Probably Yes

Definitely Yes

Unsure

Question Title

* 5. Please rate the Maternal/Child Unit at the Sioux Lookout Meno Ya Win Health Centre using any number from 1 - 10, where 1 is the WORST health centre possible and 10 is the BEST health centre possible

1- Worst

2

3

4

5

6

7

8

9

10 - Best

1- Worst

2

3

4

5

6

7

8

9

10 - Best

Question Title

* 6. Do you have any comments?

Thank you for taking the time to complete this survey.