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Marsh Tincknell Client Feedback Survey 2020

Marsh Tincknell Client Feedback Survey

We appreciate you taking a few moments to our short questions about your experience with Marsh Tincknell.  Your feedback is important and your responses will help us to identify how we can improve your experience with us.  Thank you for your valuable feedback and giving us the opportunity to serve you better.

1.Your satisfcation with Marsh Tincknell(Required.)
Very Dissatisfied
Dissatisfied
Somewhat Satisfied
Satisfied
Very Satisfied
Overall, how satisfied are you with Marsh Tincknell?
2.Ease of Doing Business(Required.)
Extremely difficult
Difficult
Neither easy or difficult
Easy
Extremely easy
How would you rate the ease of doing business with Marsh Tincknell?
3.Contacting Marsh Tincknell(Required.)
Regular contact
Quite Often
Occasionally
Rarely 
Never
How often have you contacted Marsh Tincknell directly with specific questions or concerns?
4.Question Resolution(Required.)
Yes
No
Are your questions or concerns resolved in a timely fashion? 
5.Satisfaction with our answers(Required.)
Extremely dissatisfied
Dissatisfied
Neither satisfied nor dissatisfied
Satisfied
Extremely satisfied
How satisfied were you with the final answer or resolution to your questions or concerns? 
6.Customer Service(Required.)
Extremely dissatisfied
Dissatisfied
Neither satisfied nor dissatisfied
Satisfied
Extremely satisfied
Overall, how satisfied are you with the customer service Marsh Tincknell provides?
7.Please share any additional comments or feedback regarding our issue resolution process in the space provided below.(Required.)
8.Products and Services(Required.)
Extremely dissatisfied
Dissatisfied
Neither satisfied nor dissatisfied
Satisfied
Extremely satisfied
Overall, how satisfied are you with the products and services offered by Marsh Tincknell?
9.Quality of Professional Services(Required.)
Extremely dissatisfied
Dissatisfied
Neither satisfied nor dissatisfied
Satisfied
Extremely satisfied
Overall, how satisfied are you with the quality of our professional services?
10.Value of Professional Services(Required.)
Extremely dissatisfied
Dissatisfied
Neither satisfied nor dissatisfied
Satisfied
Extremely satisfied
Overall, how satisfied are you with the value of our professional services?
11.Variety of our Products and Services(Required.)
Extremely dissatisfied
Dissatisfied
Neither satisfied nor dissatisfied
Satisfied
Extremely satisfied
Overall, how satisfied are you with the variety of our service offerings? [Did we have a solution that met your needs and/or requirements?].
12.Pricing of our Products and Services(Required.)
Extremely dissatisfied
Dissatisfied
Neither satisfied nor dissatisfied
Satisfied
Extremely satisfied
Overall, how satisfied are you with the price of our services?
13.Ability to Personalise(Required.)
Extremely dissatisfied
Dissatisfied
Neither satisfied nor dissatisfied
Satisfied
Extremely satisfied
Overall, how satisfied are you with the ability to personalise our services and the work we do, to your needs?
14.Please choose the top 1 or 2 factors that are most influential in your decision to purchase services from Marsh Tincknell.

Type "1" for the most important factor and "2" for the second most important factor in the space provided next to each attribute.(Required.)
1
2
Quality
Price
Exclusivity
Usefulness
Ability to customize
Value
Selection
Other
15.Continue to Doing Business with us(Required.)
Extremely unlikely
Unlikely
Neither likely or unlikely
Likely
Extremely likely
Based on your experience with Marsh Tincknell, how likely or unlikely are you to continue doing business with us in the future?
16.Please share any additional comments or feedback regarding our services in the space provided below.(Required.)
17.On a scale from 0-10, how likely are you to recommend Marsh Tincknell to a friend or colleague?(Required.)
1 (weakest)
2
3
4
5
6
7
8
9
10 (strongest)
18.Would you like more information on any of the following?
19.Please let us know your name and email address so that we can let you know of our upcoming seminars that may be of interest.