Marsh Tincknell Client Feedback Survey 2019

Marsh Tincknell Client Feedback Survey

We appreciate you taking a few moments to answer 10 short questions about your experience working with Marsh Tincknell. Your feedback is important and your responses will help us to identify how we can improve your experience with us. We want to exceed your expectations, and ensure you meet both your personal and business goals.

Thank you for your valuable feedback and for giving us the opportunity to serve you better.

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* 1. How would you rate our performance in each of the following areas?

	Very Dissatisfied	Dissatisfied	Somewhat Satisfied	Satisfied	Very Satisfied
Listening and understanding my needs	Listening and understanding my needs Very Dissatisfied	Listening and understanding my needs Dissatisfied	Listening and understanding my needs Somewhat Satisfied	Listening and understanding my needs Satisfied	Listening and understanding my needs Very Satisfied
Understanding my business and industry	Understanding my business and industry Very Dissatisfied	Understanding my business and industry Dissatisfied	Understanding my business and industry Somewhat Satisfied	Understanding my business and industry Satisfied	Understanding my business and industry Very Satisfied
Trust and client care	Trust and client care Very Dissatisfied	Trust and client care Dissatisfied	Trust and client care Somewhat Satisfied	Trust and client care Satisfied	Trust and client care Very Satisfied
Reliability and responsiveness	Reliability and responsiveness Very Dissatisfied	Reliability and responsiveness Dissatisfied	Reliability and responsiveness Somewhat Satisfied	Reliability and responsiveness Satisfied	Reliability and responsiveness Very Satisfied
Proactivity	Proactivity Very Dissatisfied	Proactivity Dissatisfied	Proactivity Somewhat Satisfied	Proactivity Satisfied	Proactivity Very Satisfied
Communication regarding progress of work	Communication regarding progress of work Very Dissatisfied	Communication regarding progress of work Dissatisfied	Communication regarding progress of work Somewhat Satisfied	Communication regarding progress of work Satisfied	Communication regarding progress of work Very Satisfied
Time taken to complete work	Time taken to complete work Very Dissatisfied	Time taken to complete work Dissatisfied	Time taken to complete work Somewhat Satisfied	Time taken to complete work Satisfied	Time taken to complete work Very Satisfied
Skill, knowledge and expertise	Skill, knowledge and expertise Very Dissatisfied	Skill, knowledge and expertise Dissatisfied	Skill, knowledge and expertise Somewhat Satisfied	Skill, knowledge and expertise Satisfied	Skill, knowledge and expertise Very Satisfied
Presentation of work	Presentation of work Very Dissatisfied	Presentation of work Dissatisfied	Presentation of work Somewhat Satisfied	Presentation of work Satisfied	Presentation of work Very Satisfied
Fee levels in relation to value	Fee levels in relation to value Very Dissatisfied	Fee levels in relation to value Dissatisfied	Fee levels in relation to value Somewhat Satisfied	Fee levels in relation to value Satisfied	Fee levels in relation to value Very Satisfied
Range of services	Range of services Very Dissatisfied	Range of services Dissatisfied	Range of services Somewhat Satisfied	Range of services Satisfied	Range of services Very Satisfied

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* 2. What did we do particularly well in your most recent experience with us?

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* 3. In what areas can we improve?

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* 4. How would you rate the relationship that has been built between you and your accountant at Marsh Tincknell?

1 (weakest)

10 (strongest)

1 (weakest)

10 (strongest)

Please comment on your relationship with your Accountant

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* 5. How would you rate the overall performance and value you receive?

1 (lowest)

10 (highest)

1 (lowest)

10 (highest)

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* 6. How likely are you to recommend Marsh Tincknell to a friend or colleague?

1 (unlikely)

10 (highly likely)

1 (unlikely)

10 (highly likely)

If there is someone in your network that would benefit from our services, please detail below

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* 7. Would you like more information on any of the following?

Accounting Software, Updates and Upgrades

Bookkeeping

Business Acquisition

Business and Personal Insurances

Business Coaching

Business Planning

Business Valuation

Cashflow Management and Forecast

Company Establishment

Company Structures and Trusts

Core Values Development

Estate Planning

Financial Awareness Coaching

Financial Planning and Wealth Creation

Human Resource Services

Key Performance Indicator Improvement Coaching

Marketing Services

Organisational Review

Superannuation and SMSF

Succession Planning

Other (please specify)

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* 8. Please let us know your name and email address so that we can provide this information to you, and let you know of our upcoming seminars that may be of interest. By providing this information you will automatically be entered into our next Lucky Draw to win a Hamper valued at $150.

Name

Email Address

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* 1. How would you rate our performance in each of the following areas?

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* 2. What did we do particularly well in your most recent experience with us?

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* 3. In what areas can we improve?

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* 4. How would you rate the relationship that has been built between you and your accountant at Marsh Tincknell?

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* 5. How would you rate the overall performance and value you receive?

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* 6. How likely are you to recommend Marsh Tincknell to a friend or colleague?

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* 7. Would you like more information on any of the following?

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* 8. Please let us know your name and email address so that we can provide this information to you, and let you know of our upcoming seminars that may be of interest. By providing this information you will automatically be entered into our next Lucky Draw to win a Hamper valued at $150.

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* 9. Please let us know if you have any other comments or suggestions.