Marsh Tincknell Client Feedback Survey 2020

Marsh Tincknell Client Feedback Survey

We appreciate you taking a few moments to our short questions about your experience with Marsh Tincknell. Your feedback is important and your responses will help us to identify how we can improve your experience with us. Thank you for your valuable feedback and giving us the opportunity to serve you better.

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* 1. Your satisfcation with Marsh Tincknell

	Very Dissatisfied	Dissatisfied	Somewhat Satisfied	Satisfied	Very Satisfied
Overall, how satisfied are you with Marsh Tincknell?	Overall, how satisfied are you with Marsh Tincknell? Very Dissatisfied	Overall, how satisfied are you with Marsh Tincknell? Dissatisfied	Overall, how satisfied are you with Marsh Tincknell? Somewhat Satisfied	Overall, how satisfied are you with Marsh Tincknell? Satisfied	Overall, how satisfied are you with Marsh Tincknell? Very Satisfied

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* 2. Ease of Doing Business

	Extremely difficult	Difficult	Neither easy or difficult	Easy	Extremely easy
How would you rate the ease of doing business with Marsh Tincknell?	How would you rate the ease of doing business with Marsh Tincknell? Extremely difficult	How would you rate the ease of doing business with Marsh Tincknell? Difficult	How would you rate the ease of doing business with Marsh Tincknell? Neither easy or difficult	How would you rate the ease of doing business with Marsh Tincknell? Easy	How would you rate the ease of doing business with Marsh Tincknell? Extremely easy

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* 3. Contacting Marsh Tincknell

	Regular contact	Quite Often	Occasionally	Rarely	Never
How often have you contacted Marsh Tincknell directly with specific questions or concerns?	How often have you contacted Marsh Tincknell directly with specific questions or concerns? Regular contact	How often have you contacted Marsh Tincknell directly with specific questions or concerns? Quite Often	How often have you contacted Marsh Tincknell directly with specific questions or concerns? Occasionally	How often have you contacted Marsh Tincknell directly with specific questions or concerns? Rarely	How often have you contacted Marsh Tincknell directly with specific questions or concerns? Never

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* 4. Question Resolution

	Yes	No
Are your questions or concerns resolved in a timely fashion?	Are your questions or concerns resolved in a timely fashion? Yes	Are your questions or concerns resolved in a timely fashion? No

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* 5. Satisfaction with our answers

	Extremely dissatisfied	Dissatisfied	Neither satisfied nor dissatisfied	Satisfied	Extremely satisfied
How satisfied were you with the final answer or resolution to your questions or concerns?	How satisfied were you with the final answer or resolution to your questions or concerns? Extremely dissatisfied	How satisfied were you with the final answer or resolution to your questions or concerns? Dissatisfied	How satisfied were you with the final answer or resolution to your questions or concerns? Neither satisfied nor dissatisfied	How satisfied were you with the final answer or resolution to your questions or concerns? Satisfied	How satisfied were you with the final answer or resolution to your questions or concerns? Extremely satisfied

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* 6. Customer Service

	Extremely dissatisfied	Dissatisfied	Neither satisfied nor dissatisfied	Satisfied	Extremely satisfied
Overall, how satisfied are you with the customer service Marsh Tincknell provides?	Overall, how satisfied are you with the customer service Marsh Tincknell provides? Extremely dissatisfied	Overall, how satisfied are you with the customer service Marsh Tincknell provides? Dissatisfied	Overall, how satisfied are you with the customer service Marsh Tincknell provides? Neither satisfied nor dissatisfied	Overall, how satisfied are you with the customer service Marsh Tincknell provides? Satisfied	Overall, how satisfied are you with the customer service Marsh Tincknell provides? Extremely satisfied

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* 7. Please share any additional comments or feedback regarding our issue resolution process in the space provided below.

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* 8. Products and Services

	Extremely dissatisfied	Dissatisfied	Neither satisfied nor dissatisfied	Satisfied	Extremely satisfied
Overall, how satisfied are you with the products and services offered by Marsh Tincknell?	Overall, how satisfied are you with the products and services offered by Marsh Tincknell? Extremely dissatisfied	Overall, how satisfied are you with the products and services offered by Marsh Tincknell? Dissatisfied	Overall, how satisfied are you with the products and services offered by Marsh Tincknell? Neither satisfied nor dissatisfied	Overall, how satisfied are you with the products and services offered by Marsh Tincknell? Satisfied	Overall, how satisfied are you with the products and services offered by Marsh Tincknell? Extremely satisfied

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* 9. Quality of Professional Services

	Extremely dissatisfied	Dissatisfied	Neither satisfied nor dissatisfied	Satisfied	Extremely satisfied
Overall, how satisfied are you with the quality of our professional services?	Overall, how satisfied are you with the quality of our professional services? Extremely dissatisfied	Overall, how satisfied are you with the quality of our professional services? Dissatisfied	Overall, how satisfied are you with the quality of our professional services? Neither satisfied nor dissatisfied	Overall, how satisfied are you with the quality of our professional services? Satisfied	Overall, how satisfied are you with the quality of our professional services? Extremely satisfied

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* 10. Value of Professional Services

	Extremely dissatisfied	Dissatisfied	Neither satisfied nor dissatisfied	Satisfied	Extremely satisfied
Overall, how satisfied are you with the value of our professional services?	Overall, how satisfied are you with the value of our professional services? Extremely dissatisfied	Overall, how satisfied are you with the value of our professional services? Dissatisfied	Overall, how satisfied are you with the value of our professional services? Neither satisfied nor dissatisfied	Overall, how satisfied are you with the value of our professional services? Satisfied	Overall, how satisfied are you with the value of our professional services? Extremely satisfied

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* 11. Variety of our Products and Services

	Extremely dissatisfied	Dissatisfied	Neither satisfied nor dissatisfied	Satisfied	Extremely satisfied
Overall, how satisfied are you with the variety of our service offerings? [Did we have a solution that met your needs and/or requirements?].	Overall, how satisfied are you with the variety of our service offerings? [Did we have a solution that met your needs and/or requirements?]. Extremely dissatisfied	Overall, how satisfied are you with the variety of our service offerings? [Did we have a solution that met your needs and/or requirements?]. Dissatisfied	Overall, how satisfied are you with the variety of our service offerings? [Did we have a solution that met your needs and/or requirements?]. Neither satisfied nor dissatisfied	Overall, how satisfied are you with the variety of our service offerings? [Did we have a solution that met your needs and/or requirements?]. Satisfied	Overall, how satisfied are you with the variety of our service offerings? [Did we have a solution that met your needs and/or requirements?]. Extremely satisfied

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* 12. Pricing of our Products and Services

	Extremely dissatisfied	Dissatisfied	Neither satisfied nor dissatisfied	Satisfied	Extremely satisfied
Overall, how satisfied are you with the price of our services?	Overall, how satisfied are you with the price of our services? Extremely dissatisfied	Overall, how satisfied are you with the price of our services? Dissatisfied	Overall, how satisfied are you with the price of our services? Neither satisfied nor dissatisfied	Overall, how satisfied are you with the price of our services? Satisfied	Overall, how satisfied are you with the price of our services? Extremely satisfied

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* 13. Ability to Personalise

	Extremely dissatisfied	Dissatisfied	Neither satisfied nor dissatisfied	Satisfied	Extremely satisfied
Overall, how satisfied are you with the ability to personalise our services and the work we do, to your needs?	Overall, how satisfied are you with the ability to personalise our services and the work we do, to your needs? Extremely dissatisfied	Overall, how satisfied are you with the ability to personalise our services and the work we do, to your needs? Dissatisfied	Overall, how satisfied are you with the ability to personalise our services and the work we do, to your needs? Neither satisfied nor dissatisfied	Overall, how satisfied are you with the ability to personalise our services and the work we do, to your needs? Satisfied	Overall, how satisfied are you with the ability to personalise our services and the work we do, to your needs? Extremely satisfied

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* 14. Please choose the top 1 or 2 factors that are most influential in your decision to purchase services from Marsh Tincknell.

Type "1" for the most important factor and "2" for the second most important factor in the space provided next to each attribute.

	1	2
Quality	Quality 1	Quality 2
Price	Price 1	Price 2
Exclusivity	Exclusivity 1	Exclusivity 2
Usefulness	Usefulness 1	Usefulness 2
Ability to customize	Ability to customize 1	Ability to customize 2
Value	Value 1	Value 2
Selection	Selection 1	Selection 2
Other	Other 1	Other 2

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* 15. Continue to Doing Business with us

	Extremely unlikely	Unlikely	Neither likely or unlikely	Likely	Extremely likely
Based on your experience with Marsh Tincknell, how likely or unlikely are you to continue doing business with us in the future?	Based on your experience with Marsh Tincknell, how likely or unlikely are you to continue doing business with us in the future? Extremely unlikely	Based on your experience with Marsh Tincknell, how likely or unlikely are you to continue doing business with us in the future? Unlikely	Based on your experience with Marsh Tincknell, how likely or unlikely are you to continue doing business with us in the future? Neither likely or unlikely	Based on your experience with Marsh Tincknell, how likely or unlikely are you to continue doing business with us in the future? Likely	Based on your experience with Marsh Tincknell, how likely or unlikely are you to continue doing business with us in the future? Extremely likely

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* 16. Please share any additional comments or feedback regarding our services in the space provided below.

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* 17. On a scale from 0-10, how likely are you to recommend Marsh Tincknell to a friend or colleague?

1 (weakest)

10 (strongest)

1 (weakest)

10 (strongest)

Please comment on your relationship with your Accountant

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* 18. Would you like more information on any of the following?

Accounting Software, Updates and Upgrades

Bookkeeping

Business Acquisition

Business and Personal Insurances

Business Coaching

Business Planning

Business Valuation

Cashflow Management and Forecast

Company Establishment

Company Structures and Trusts

Core Values Development

Estate Planning

Financial Awareness Coaching

Financial Planning and Wealth Creation

Human Resource Services

Key Performance Indicator Improvement Coaching

Marketing Services

Organisational Review

Superannuation and SMSF

Succession Planning

Other (please specify)

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* 19. Please let us know your name and email address so that we can let you know of our upcoming seminars that may be of interest.

Name

Email Address

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* 1. Your satisfcation with Marsh Tincknell

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* 2. Ease of Doing Business

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* 3. Contacting Marsh Tincknell

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* 4. Question Resolution

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* 5. Satisfaction with our answers

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* 6. Customer Service

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* 7. Please share any additional comments or feedback regarding our issue resolution process in the space provided below.

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* 8. Products and Services

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* 9. Quality of Professional Services

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* 10. Value of Professional Services

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* 11. Variety of our Products and Services

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* 12. Pricing of our Products and Services

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* 13. Ability to Personalise

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* 14. Please choose the top 1 or 2 factors that are most influential in your decision to purchase services from Marsh Tincknell. Type "1" for the most important factor and "2" for the second most important factor in the space provided next to each attribute.

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* 15. Continue to Doing Business with us

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* 16. Please share any additional comments or feedback regarding our services in the space provided below.

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* 17. On a scale from 0-10, how likely are you to recommend Marsh Tincknell to a friend or colleague?

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* 18. Would you like more information on any of the following?

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* 19. Please let us know your name and email address so that we can let you know of our upcoming seminars that may be of interest.

* 14. Please choose the top 1 or 2 factors that are most influential in your decision to purchase services from Marsh Tincknell.

Type "1" for the most important factor and "2" for the second most important factor in the space provided next to each attribute.