Maritime Client Satisfaction Survey

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* 1. Do you currently use Montgomery McCracken attorneys as counsel?

Yes

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* 2. What was your selection criteria for choosing Montgomery McCracken as counsel?

Location

Concentration on Maritime and Transportation Law

Recommendation

Price

Other (please explain)

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* 3. Overall, how satisfied are you with your representation by the Maritime and Transportation Group at Montgomery McCracken?

	Very unsatisfied	Unsatisfied	Neutral	Satisfied	Very satisfied
Overall satisfaction:	Overall satisfaction: Very unsatisfied	Overall satisfaction: Unsatisfied	Overall satisfaction: Neutral	Overall satisfaction: Satisfied	Overall satisfaction: Very satisfied

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* 4. Which attorneys from the group do you work with?

Vincent DeOrchis

John Levy

Tim Bergère

Fred Kuffler

Gene O'Connor

Tricia Sadd

Tim Semenoro

Stephen Vengrow

Eric Chang

Cora Dayon

Ethan Hougah

Kaspar Kielland

Melanie Leney

Robert O'Connor

In the following sections, please rate us on your overall satisfaction in the areas of responsiveness, work product, billing and cost effectiveness and service and client relationship.

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* 5. Responsiveness

	Poor	Fair	Satifactory	Very good	Excellent
Available and accessible when needed:	Available and accessible when needed: Poor	Available and accessible when needed: Fair	Available and accessible when needed: Satifactory	Available and accessible when needed: Very good	Available and accessible when needed: Excellent
Delivers work product in a timely manner:	Delivers work product in a timely manner: Poor	Delivers work product in a timely manner: Fair	Delivers work product in a timely manner: Satifactory	Delivers work product in a timely manner: Very good	Delivers work product in a timely manner: Excellent
Returns phone calls and email correspondence within a reasonable amount of time:	Returns phone calls and email correspondence within a reasonable amount of time: Poor	Returns phone calls and email correspondence within a reasonable amount of time: Fair	Returns phone calls and email correspondence within a reasonable amount of time: Satifactory	Returns phone calls and email correspondence within a reasonable amount of time: Very good	Returns phone calls and email correspondence within a reasonable amount of time: Excellent
Keeps me involved and up to date on the status of my case:	Keeps me involved and up to date on the status of my case: Poor	Keeps me involved and up to date on the status of my case: Fair	Keeps me involved and up to date on the status of my case: Satifactory	Keeps me involved and up to date on the status of my case: Very good	Keeps me involved and up to date on the status of my case: Excellent
Gives my case the attention it requires:	Gives my case the attention it requires: Poor	Gives my case the attention it requires: Fair	Gives my case the attention it requires: Satifactory	Gives my case the attention it requires: Very good	Gives my case the attention it requires: Excellent

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* 6. Work product

	Poor	Fair	Satifactory	Very good	Excellent
Consistently maintains high quality of work:	Consistently maintains high quality of work: Poor	Consistently maintains high quality of work: Fair	Consistently maintains high quality of work: Satifactory	Consistently maintains high quality of work: Very good	Consistently maintains high quality of work: Excellent
Follows through on their commitments:	Follows through on their commitments: Poor	Follows through on their commitments: Fair	Follows through on their commitments: Satifactory	Follows through on their commitments: Very good	Follows through on their commitments: Excellent
Makes complex information easier to understand:	Makes complex information easier to understand: Poor	Makes complex information easier to understand: Fair	Makes complex information easier to understand: Satifactory	Makes complex information easier to understand: Very good	Makes complex information easier to understand: Excellent
Provides a knowledgeable point of view on legal matter:	Provides a knowledgeable point of view on legal matter: Poor	Provides a knowledgeable point of view on legal matter: Fair	Provides a knowledgeable point of view on legal matter: Satifactory	Provides a knowledgeable point of view on legal matter: Very good	Provides a knowledgeable point of view on legal matter: Excellent
Explains the strategy and process I will be involved in and sets my expectations accordingly:	Explains the strategy and process I will be involved in and sets my expectations accordingly: Poor	Explains the strategy and process I will be involved in and sets my expectations accordingly: Fair	Explains the strategy and process I will be involved in and sets my expectations accordingly: Satifactory	Explains the strategy and process I will be involved in and sets my expectations accordingly: Very good	Explains the strategy and process I will be involved in and sets my expectations accordingly: Excellent

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* 7. Billing and Cost Effectiveness

	Poor	Fair	Satifactory	Very good	Excellent
Bills are timely and easy to understand:	Bills are timely and easy to understand: Poor	Bills are timely and easy to understand: Fair	Bills are timely and easy to understand: Satifactory	Bills are timely and easy to understand: Very good	Bills are timely and easy to understand: Excellent
Pricing is adequately explained to me:	Pricing is adequately explained to me: Poor	Pricing is adequately explained to me: Fair	Pricing is adequately explained to me: Satifactory	Pricing is adequately explained to me: Very good	Pricing is adequately explained to me: Excellent
Pricing is reasonable for the quality of service and effort involved in my case:	Pricing is reasonable for the quality of service and effort involved in my case: Poor	Pricing is reasonable for the quality of service and effort involved in my case: Fair	Pricing is reasonable for the quality of service and effort involved in my case: Satifactory	Pricing is reasonable for the quality of service and effort involved in my case: Very good	Pricing is reasonable for the quality of service and effort involved in my case: Excellent
Responds to billing inquiries promptly:	Responds to billing inquiries promptly: Poor	Responds to billing inquiries promptly: Fair	Responds to billing inquiries promptly: Satifactory	Responds to billing inquiries promptly: Very good	Responds to billing inquiries promptly: Excellent

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* 8. Service and Client Relationship

	Poor	Fair	Satifactory	Very good	Excellent
Demonstrates an interest in me and understanding of my needs and objectives:	Demonstrates an interest in me and understanding of my needs and objectives: Poor	Demonstrates an interest in me and understanding of my needs and objectives: Fair	Demonstrates an interest in me and understanding of my needs and objectives: Satifactory	Demonstrates an interest in me and understanding of my needs and objectives: Very good	Demonstrates an interest in me and understanding of my needs and objectives: Excellent
Keeps me involved and up to date on the status of my case:	Keeps me involved and up to date on the status of my case: Poor	Keeps me involved and up to date on the status of my case: Fair	Keeps me involved and up to date on the status of my case: Satifactory	Keeps me involved and up to date on the status of my case: Very good	Keeps me involved and up to date on the status of my case: Excellent
Works beyond the minimum required in my case:	Works beyond the minimum required in my case: Poor	Works beyond the minimum required in my case: Fair	Works beyond the minimum required in my case: Satifactory	Works beyond the minimum required in my case: Very good	Works beyond the minimum required in my case: Excellent
Treats me as an important client and acts in my best interest:	Treats me as an important client and acts in my best interest: Poor	Treats me as an important client and acts in my best interest: Fair	Treats me as an important client and acts in my best interest: Satifactory	Treats me as an important client and acts in my best interest: Very good	Treats me as an important client and acts in my best interest: Excellent
Comfort in working with another attorney when my primary contact is not available:	Comfort in working with another attorney when my primary contact is not available: Poor	Comfort in working with another attorney when my primary contact is not available: Fair	Comfort in working with another attorney when my primary contact is not available: Satifactory	Comfort in working with another attorney when my primary contact is not available: Very good	Comfort in working with another attorney when my primary contact is not available: Excellent

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* 9. Please tell us the areas on which we can improve to better serve your needs.

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* 10. Contact Information

First Name

Last Name

Email Address

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Thank you for your time,

The Maritime and Transportation Group of Montgomery McCracken