EVALUATION OF SERVICE

Your feedback is important for us to maintain and improve the quality of the services we offer to families. Please take a few minutes to fill in this survey and tell us about your experience with our Residential Placement.

The information you received prior to placement (calendar for term, clothing list, admissions details) was adequate.

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* 1. The information you received prior to placement (calendar for term, clothing list, admissions details) was adequate.

I am satisfied with the goals set and felt I was an active participant in that process (for example: prior to placement discussion with your Autism Practitioner, and then discussions with staff at both the residence and school).

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* 2. I am satisfied with the goals set and felt I was an active participant in that process (for example: prior to placement discussion with your Autism Practitioner, and then discussions with staff at both the residence and school).

Did you have a specific reason for the placement? You can select more than one answer.

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* 3. Did you have a specific reason for the placement? You can select more than one answer.

Overall, was the reason/s for placement (question 3) addressed?

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* 4. Overall, was the reason/s for placement (question 3) addressed?

I felt supported by the staff in the Residence.

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* 5. I felt supported by the staff in the Residence.

I felt supported by the staff at the School

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* 6. I felt supported by the staff at the School

Staff were accessible to me, by phone, email and face to face

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* 7. Staff were accessible to me, by phone, email and face to face

The placement had a positive impact on our daily lives, including those of siblings.

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* 8. The placement had a positive impact on our daily lives, including those of siblings.

How did your child's absence during placement impact on your daily life?

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* 9. How did your child's absence during placement impact on your daily life?

I have been able to implement the recommended strategies - the program was clear for us to follow through with at home

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* 10. I have been able to implement the recommended strategies - the program was clear for us to follow through with at home

My child learnt new skills at MASS

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* 11. My child learnt new skills at MASS

I learnt new autism strategies while my child was at MASS

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* 12. I learnt new autism strategies while my child was at MASS

The 'End of Placement Report' from MASS is descriptive, informative and easy to read

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* 13. The 'End of Placement Report' from MASS is descriptive, informative and easy to read

The 'Home Book' was useful to communicate between Home, The Residence and The School

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* 14. The 'Home Book' was useful to communicate between Home, The Residence and The School

I felt confident that my child was in a safe and caring environment

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* 15. I felt confident that my child was in a safe and caring environment

I would recommend the 'Residential Placement' to others

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* 16. I would recommend the 'Residential Placement' to others

Do you have any suggestions for us to improve the services we offer to families?

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* 17. Do you have any suggestions for us to improve the services we offer to families?

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