Maine CBS Survey Question Title * 1. Are you satisfied with your care? Poor Needs Improvement Fair Very Good Great Poor Needs Improvement Fair Very Good Great Question Title * 2. How easy is it to make an appointment or talk with a representative? Very Tough Tough Satisfactory Easy Very Easy Very Tough Tough Satisfactory Easy Very Easy Question Title * 3. Are the therapists and staff compassionate and caring? Not All Needs Improvement Fairly Yes Therapists are very warm and caring towards me Not All Needs Improvement Fairly Yes Therapists are very warm and caring towards me Question Title * 4. How likely are you to refer a friend or family? Not at all Would definitely refer Not at all Would definitely refer Question Title * 5. What are we doing well? Question Title * 6. How can we improve? Done