Thank you for your time and effort to give us feedback about Goodwill's services. We are very interested in making sure we provide you with the best possible service. This survey should not take more than 2 minutes to complete and will help us better meet our customers' needs. Your answers will remain confidential. We appreciate your input!

* 1. How did you hear about Goodwill Services?

* 2. Which Service/program did you receive from Goodwill, most recently completed?

* 3. How do you feel about the services you received with Goodwill?

  Strongly Agree Agree Neutral Disagree Strongly Disagree Strongly Disagree No Response
Received valuable information
Prepared you for the workforce
Helped you meet your goals

* 4. Rate your level of satisfaction with utilizing Goodwill services:

  Very Satisfied Satisfied Undecided Dissatisfied Very Dissatisfied No Response
Convenient location
Hours of operation
Ease of enrolling in program services
Rate your overall satisfaction with Goodwill

* 5. How did you feel about the staff?

  Strongly Agree Agree Neutral Disagree Strongly Disagree Strongly Disagree No Response
Treated me with respect and dignity
Easy to talk to
Easy to reach when I had a question
Helped guide me through the program
Considered my opinions when planning and delivering the services provided

* 6. Rate your overall satisfaction with Goodwill staff:

* 7. Likelihood to recommend Goodwill to others:

* 8. Has anything stopped you or made it difficult to use/access a Goodwill service?

* 9. What additional services could Goodwill offer you?

* 10. What do you like best about your Goodwill experience?

* 11. Please enter the zip code for your residence:

* 12. Please select your gender:

* 13. Please select your age group:

* 14. Please specify your ethnic or cultural background:

* 15. Contact Information (Name, Address, Phone Number & Email Address): Your contact information is optional.

Please contact us if you have concerns you would like to express or services we can provide.