Client Satisfaction Survey

Citizens Advice Southwark

Question Title

* 1. When you arrived, was the gateway assessment explained clearly to you?

Yes

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* 2. Did you receive a warm welcome by our staff?

Yes

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* 3. Did the waiting room feel safe and comfortable?

Yes

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* 4. Did your assessor make you feel your situation was important to them?

Yes

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* 5. Were you kept updated on waiting times?

Yes

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* 6. How long did you wait to be seen?

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* 7. When you saw the assessor were all the issues you needed help with properly understood and dealt with?

Yes

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* 8. Are you clear on the next steps you need to take to solve your problem?

Yes

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* 9. Was it explained to you what to do if you needed any further help?

Yes

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* 10. Overall are you happy with the service you received?

Yes

Client Satisfaction Survey

Citizens Advice Southwark

Question Title

* 1. When you arrived, was the gateway assessment explained clearly to you?

Question Title

* 2. Did you receive a warm welcome by our staff?

Question Title

* 3. Did the waiting room feel safe and comfortable?

Question Title

* 4. Did your assessor make you feel your situation was important to them?

Question Title

* 5. Were you kept updated on waiting times?

Question Title

* 6. How long did you wait to be seen?

Question Title

* 7. When you saw the assessor were all the issues you needed help with properly understood and dealt with?

Question Title

* 8. Are you clear on the next steps you need to take to solve your problem?

Question Title

* 9. Was it explained to you what to do if you needed any further help?

Question Title

* 10. Overall are you happy with the service you received?

Question Title

* 11. Any other comments/suggestions for improvement?