Update of Health Help Now

We are planning an update of Health Help Now, the web app for Kent and Medway; Crawley, East Surrey, Horsham and Mid-Sussex; and Buckinghamshire.

Health Help Now helps people to find treatment and advice for common symptoms when they are not sure what to do or who to contact. It works on smartphones, tablets and computers.

The different versions have been used more than 90,000 times since the first one launched in Kent and Medway in December 2013.

Some of the A&Es in the areas covered by Health Help Now have seen a significant drop in the number of people attending for minor problems.

Now the team at South East Commissioning Support Unit, who developed the web app, want to make it even more useful and easy for people to use. (They can be contacted at secsu.media@nhs.net if you have any queries.)

Health Help Now will continue to be accessed via www.healthhelpnow-nhs.net but, instead of you having to choose your local site, it will ask you to share your location so you are taken automatically to the right one.

There will be an improved search, to make it easier to find what you are looking for.

In response to requests, we are also considering adding details of some local voluntary services and community support groups, and more advice to help people prevent illness rather than just treat it when it arises.

Please can you help us to make Health Help Now as good as possible by answering the questions below? It should take no longer than 15 minutes.

First, please take a look at the existing Health Help Now web app – www.healthhelpnow-nhs.net - and see how it works. Why not look up a few symptoms for different age groups to get a feel for it? Better still, look at it on a smartphone and a tablet or computer.

Then please take a look at the questions and respond by 7 September 2015. Your answers will be invaluable in helping us to make Health Help Now even better.

This survey is anonymous though at the end you are given an opportunity to supply your details if you want to be part of the testing and review of Health Help Now.

(By web app, we mean a mobile-optimised website, that works on smartphones and tablets like an app. There is also a version of Health Help Now for Kent that can be downloaded from the app stores, but the current review is of the web app. So this survey is just about the web app.)

Question Title

* 1. On the home page, we want to add some text to explain what you will find in the symptoms section.

We plan to change the home page button to say either:

a. Symptoms
Find recommended services and advice for common symptoms

OR

b. Symptoms
Know your symptoms but unsure what to do?

Which would make you more likely to use the symptoms section?

a Find recommended services and advice for common symptoms

b Know your symptoms but unsure what to do?

Please comment if you have any other suggestions:

Question Title

* 2. At present the web app gives a long list of symptoms.
We will add a search button to help you find your symptom more easily.

	Yes	No
Do you like having a list of symptoms to scroll through?	Do you like having a list of symptoms to scroll through? Yes	Do you like having a list of symptoms to scroll through? No
Do you think urgent symptoms should be at the top as now?	Do you think urgent symptoms should be at the top as now? Yes	Do you think urgent symptoms should be at the top as now? No
Instead do you think all symptoms should be listed alphabetically?	Instead do you think all symptoms should be listed alphabetically? Yes	Instead do you think all symptoms should be listed alphabetically? No
Would you prefer to see symptoms grouped together more (for instance, one entry for stomach problems which includes stomach ache, bowel problems and sickness or diarrhoea)?	Would you prefer to see symptoms grouped together more (for instance, one entry for stomach problems which includes stomach ache, bowel problems and sickness or diarrhoea)? Yes	Would you prefer to see symptoms grouped together more (for instance, one entry for stomach problems which includes stomach ache, bowel problems and sickness or diarrhoea)? No

If yes, please suggest, how this might work.

Question Title

* 3. We are considering adding details of some voluntary services and community support groups to Health Help Now, in addition to the health services whose information it already contains.

Do you think this is a good idea?

Yes

We will need to consider carefully what criteria we use for adding services. If there is anything you think we should bear in mind when doing this, please comment here:

Question Title

* 4. If we add details of voluntary services or community support groups, we will change the home page services button to say either

a Services
Find health services and wider support

OR

b Services
Find a service to help with your problem

Which would make you more likely to use the services section?

	Yes	No
a Find health services and wider support	a Find health services and wider support Yes	a Find health services and wider support No
b Find a service to help with your problem	b Find a service to help with your problem Yes	b Find a service to help with your problem No

Question Title

* 5. Would you use the services button to look for:

Health services

Wider support

Both

If you have another suggestion for accessing services information, please comment here:

Question Title

* 6. If we make this change, after you have clicked on the services button, you will have two buttons to choose from:

• Health services
• Wider support

By “wider support” we mean voluntary services, community support groups, social services, helplines etc

Do you think people will understand the term “wider support”?

Yes

If you have another suggestion for wording, please comment here:

Question Title

* 7. Do you think we need to change the existing services icon to show it now leads to additional services as well as health services?

Yes

If you have a suggestion for a new icon, please comment here:

Question Title

* 8. At the moment, we have five age categories in symptoms and advice:

Baby
Child
Teenager
Adult
Older adult

The older adult category has mostly the same information as the adult category, with a few extra symptoms (such as falls). Some people think having an “older adult” category is discriminatory. Some people who are older say it makes them feel included.

	Yes	No
Do you think there should be an older adult category too?	Do you think there should be an older adult category too? Yes	Do you think there should be an older adult category too? No

If you have another suggestion, please comment here:

Question Title

* 9. Advice

We plan to use the advice section for articles with general advice and information such as:

• stopping smoking
• housing problems
• exercise
• activities to improve your mental health
• how to find and use health services if English is not your first language
• falls prevention

Health advice relating to illnesses will be found in the symptoms section.

We plan to change the home page advice button to say either:

a. Advice
Information and support

OR

b. Advice
Information to help with your problem

Which would make you more likely to use the advice section?

a Information and support

b Information to help with your problem

If you have another suggestion for the wording, please comment here:

Question Title

* 10. What do you think of the look of the website?

	Yes	No
I find the text easy to read	I find the text easy to read Yes	I find the text easy to read No
I think the colours should be darker	I think the colours should be darker Yes	I think the colours should be darker No
I think the colours should be lighter	I think the colours should be lighter Yes	I think the colours should be lighter No
I like the photo in the background	I like the photo in the background Yes	I like the photo in the background No
I would prefer a plain background	I would prefer a plain background Yes	I would prefer a plain background No
I would prefer the background to be darker (but still have a photo)	I would prefer the background to be darker (but still have a photo) Yes	I would prefer the background to be darker (but still have a photo) No
I would prefer the background to be darker (and plain)	I would prefer the background to be darker (and plain) Yes	I would prefer the background to be darker (and plain) No
I would prefer the background to be lighter (but still have a photo)	I would prefer the background to be lighter (but still have a photo) Yes	I would prefer the background to be lighter (but still have a photo) No
I would prefer the background to be lighter (and plain)	I would prefer the background to be lighter (and plain) Yes	I would prefer the background to be lighter (and plain) No
I find the icons (for symptoms, services and advice) easy to follow	I find the icons (for symptoms, services and advice) easy to follow Yes	I find the icons (for symptoms, services and advice) easy to follow No

If you have suggestions for improving the accessibility of the website, please comment here:

Question Title

* 11. We would like to know what people do after using the website.

On the existing website, people can give feedback from “get treatment” pages but not many do. We would like to encourage people to come back to the site and tell us later what they did.

Do you think we should have a button for feedback on the home page?

Yes

If you have another suggestion, please comment here:

Question Title

* 12. Your overall views of the website

	Yes	No
Will you use Health Help Now in the future?	Will you use Health Help Now in the future? Yes	Will you use Health Help Now in the future? No

If no, can you suggest anything to make it more useful to you?

Question Title

Question Title

* 2. At present the web app gives a long list of symptoms.We will add a search button to help you find your symptom more easily.

Question Title

* 3. We are considering adding details of some voluntary services and community support groups to Health Help Now, in addition to the health services whose information it already contains.Do you think this is a good idea?

Question Title

* 4. If we add details of voluntary services or community support groups, we will change the home page services button to say eithera ServicesFind health services and wider supportORb ServicesFind a service to help with your problemWhich would make you more likely to use the services section?

Question Title

* 5. Would you use the services button to look for:

Question Title

Question Title

* 7. Do you think we need to change the existing services icon to show it now leads to additional services as well as health services?

Question Title

Question Title

Question Title

* 10. What do you think of the look of the website?

Question Title

Question Title

* 12. Your overall views of the website

* 2. At present the web app gives a long list of symptoms.
We will add a search button to help you find your symptom more easily.

* 3. We are considering adding details of some voluntary services and community support groups to Health Help Now, in addition to the health services whose information it already contains.

Do you think this is a good idea?