Update of Health Help Now |
We are planning an update of Health Help Now, the web app for Kent and Medway; Crawley, East Surrey, Horsham and Mid-Sussex; and Buckinghamshire.
Health Help Now helps people to find treatment and advice for common symptoms when they are not sure what to do or who to contact. It works on smartphones, tablets and computers.
The different versions have been used more than 90,000 times since the first one launched in Kent and Medway in December 2013.
Some of the A&Es in the areas covered by Health Help Now have seen a significant drop in the number of people attending for minor problems.
Now the team at South East Commissioning Support Unit, who developed the web app, want to make it even more useful and easy for people to use. (They can be contacted at secsu.media@nhs.net if you have any queries.)
Health Help Now will continue to be accessed via www.healthhelpnow-nhs.net but, instead of you having to choose your local site, it will ask you to share your location so you are taken automatically to the right one.
There will be an improved search, to make it easier to find what you are looking for.
In response to requests, we are also considering adding details of some local voluntary services and community support groups, and more advice to help people prevent illness rather than just treat it when it arises.
Please can you help us to make Health Help Now as good as possible by answering the questions below? It should take no longer than 15 minutes.
First, please take a look at the existing Health Help Now web app – www.healthhelpnow-nhs.net - and see how it works. Why not look up a few symptoms for different age groups to get a feel for it? Better still, look at it on a smartphone and a tablet or computer.
Then please take a look at the questions and respond by 7 September 2015. Your answers will be invaluable in helping us to make Health Help Now even better.
This survey is anonymous though at the end you are given an opportunity to supply your details if you want to be part of the testing and review of Health Help Now.
(By web app, we mean a mobile-optimised website, that works on smartphones and tablets like an app. There is also a version of Health Help Now for Kent that can be downloaded from the app stores, but the current review is of the web app. So this survey is just about the web app.)
Health Help Now helps people to find treatment and advice for common symptoms when they are not sure what to do or who to contact. It works on smartphones, tablets and computers.
The different versions have been used more than 90,000 times since the first one launched in Kent and Medway in December 2013.
Some of the A&Es in the areas covered by Health Help Now have seen a significant drop in the number of people attending for minor problems.
Now the team at South East Commissioning Support Unit, who developed the web app, want to make it even more useful and easy for people to use. (They can be contacted at secsu.media@nhs.net if you have any queries.)
Health Help Now will continue to be accessed via www.healthhelpnow-nhs.net but, instead of you having to choose your local site, it will ask you to share your location so you are taken automatically to the right one.
There will be an improved search, to make it easier to find what you are looking for.
In response to requests, we are also considering adding details of some local voluntary services and community support groups, and more advice to help people prevent illness rather than just treat it when it arises.
Please can you help us to make Health Help Now as good as possible by answering the questions below? It should take no longer than 15 minutes.
First, please take a look at the existing Health Help Now web app – www.healthhelpnow-nhs.net - and see how it works. Why not look up a few symptoms for different age groups to get a feel for it? Better still, look at it on a smartphone and a tablet or computer.
Then please take a look at the questions and respond by 7 September 2015. Your answers will be invaluable in helping us to make Health Help Now even better.
This survey is anonymous though at the end you are given an opportunity to supply your details if you want to be part of the testing and review of Health Help Now.
(By web app, we mean a mobile-optimised website, that works on smartphones and tablets like an app. There is also a version of Health Help Now for Kent that can be downloaded from the app stores, but the current review is of the web app. So this survey is just about the web app.)