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Myers Memorial Library Satisfaction Survey
Please take a moment to answer this anonymous survey about the library. All questions are optional. Thank you for your time! If you have questions about this survey or about the library, please contact us at info@myerslibrary.org
1.
Do you have a library card?
Yes
No
2.
On average, how often do you visit the library?
Daily
Weekly
Monthly
Less than Monthly
Never
3.
How would you rate each of the following library services?
Excellent
Good
Fair
Poor
Don't Know/Not Applicable
Customer service
Excellent
Good
Fair
Poor
Don't Know/Not Applicable
Adult Collection (books, DVDs, magazines, newspapers, etc.)
Excellent
Good
Fair
Poor
Don't Know/Not Applicable
Children Collection (books, DVDs, music, magazines, etc.)
Excellent
Good
Fair
Poor
Don't Know/Not Applicable
Programs (classes, storytime, etc.)
Excellent
Good
Fair
Poor
Don't Know/Not Applicable
Online services (website, catalog, research databases, etc.)
Excellent
Good
Fair
Poor
Don't Know/Not Applicable
ILL (Inter-library loan)
Excellent
Good
Fair
Poor
Don't Know/Not Applicable
Computers and printers
Excellent
Good
Fair
Poor
Don't Know/Not Applicable
Internet access
Excellent
Good
Fair
Poor
Don't Know/Not Applicable
Facilities
Excellent
Good
Fair
Poor
Don't Know/Not Applicable
Hours of operation
Excellent
Good
Fair
Poor
Don't Know/Not Applicable
Overall, how would you rate the library?
Excellent
Good
Fair
Poor
Don't Know/Not Applicable
4.
If you rated any of the above services Fair or Poor, how can we improve?
5.
How important is each of the following library services to you?
Very Important
Important
Somewhat Important
Not Important
Don't Know/Not Applicable
Borrowing materials (books, DVDs, music, etc.)
Very Important
Important
Somewhat Important
Not Important
Don't Know/Not Applicable
Reference (research assistance from librarians)
Very Important
Important
Somewhat Important
Not Important
Don't Know/Not Applicable
Programs (classes, storytimes, etc.)
Very Important
Important
Somewhat Important
Not Important
Don't Know/Not Applicable
Computers and printers
Very Important
Important
Somewhat Important
Not Important
Don't Know/Not Applicable
Help using computers, printers, etc.
Very Important
Important
Somewhat Important
Not Important
Don't Know/Not Applicable
Study and reading areas
Very Important
Important
Somewhat Important
Not Important
Don't Know/Not Applicable
Community meeting rooms
Very Important
Important
Somewhat Important
Not Important
Don't Know/Not Applicable
Internet access
Very Important
Important
Somewhat Important
Not Important
Don't Know/Not Applicable
ILL (Inter-library loan)
Very Important
Important
Somewhat Important
Not Important
Don't Know/Not Applicable
Online services (website, catalog, research databases, etc.)
Very Important
Important
Somewhat Important
Not Important
Don't Know/Not Applicable
Photocopier
Very Important
Important
Somewhat Important
Not Important
Don't Know/Not Applicable
Newspapers and magazines
Very Important
Important
Somewhat Important
Not Important
Don't Know/Not Applicable
Overall, how important is the library to you and your family?
Very Important
Important
Somewhat Important
Not Important
Don't Know/Not Applicable
6.
How do you typically find out about library programs? Check all that apply.
Library website
Social media (Facebook or Twitter)
Newspaper
Library newsletter
Community newsletter - Frewsburg Front Porch
Signs or flyers in the library
Word of mouth
Library staff
Other (please specify)
None of the above
7.
What do you like most about the library?
8.
How could the library or its services be improved?
9.
How old are you?
12 or under
13-18
19-24
25-64
65+
10.
What gender best describes you?
Male
Female