Patient Feedback Surveys Winter 2017 Question Title * 1. The Family Health Team defines urgent medical conditions as those that are not considered emergencies but still require care within 24 hours. When you need an urgent appointment are you able to see a doctor or nurse practitioner or another provider at your Family Health Team on the same day or next day? Yes No Question Title * 2. Do you know how to access our urgent care clinics? ( for sore throat, earache, fever, infections etc) Yes No Question Title * 3. Do you normally use the urgent care clinics instead of visiting the Emergency Department? Yes No Question Title * 4. On weekdays, what time would you prefer to have access to Urgent Care? 8am - 12pm 12pm - 4pm 4pm - 8pm Question Title * 5. The last time you were sick or were concerned you had a health problem.......Did you get an appointment on the date you wanted? Yes No Question Title * 6. The last time you were sick or were concerned you had a health problem.......How many days did it take from when you first tried to see your doctor or nurse practitioner to when you actually SAW him/her or someone else in their office? Same Day Next Day 2 to 19 Days (Enter # of days below) 20 or more Days Not Applicable Enter # of days Question Title * 7. When you see your physician or nurse practitioner, how often do they or someone else in the office ...Involve you as much as you want to be in decisions about your care and treatment? Always Often Sometimes Rarely Never Question Title * 8. Thinking about your most recent visit.... How would you rate your overall experience with the office staff? Excellent Very Good Good Fair Poor Question Title * 9. Thinking about your most recent visit.... How would you rate the length of time it took between making your appointment and the visit you just had? Excellent Very Good Good Fair Poor Question Title * 10. Thinking about your most recent visit.... Thinking about the MAIN health care provider you spoke with during the visit, how would you rate your overall experience? Excellent Very Good Good Fair Poor Done