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* 1. What was the purpose of your call to the WIC Customer Service 800 number?

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* 2. Was this your first time using our 800 Customer Service number?

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* 3. How long did you have to wait before a customer service representative at WIC began to help you?

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* 4. How well did the customer service representatives at WIC answer your questions?

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* 5. How knowledgeable were the customer service representatives at WIC?

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* 6. How friendly were the customer service representatives you spoke with on this occasion?

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* 7. Were you able to get the help that you needed?

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* 8. Our Customer Service Helpline is available Monday-Friday 7:45 am to 4:45 pm. How well do these hours meet your needs?

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* 9. Overall, how satisfied were you with our Customer Service Representatives?

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* 10. What suggestions do you have to improve your experience with our Customer Service Helpline?

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* 11. Thank you for taking the time to complete this survey. If you would like someone to contact you, please provide your name and phone number.

 
100% of survey complete.

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