WIC Customer Service Helpline survey Question Title * 1. What was the purpose of your call to the WIC Customer Service 800 number? To schedule an appointment To change an appointment that had already been scheduled To reschedule a missed appointment To check on the status of my online class To change my address or phone number To access the car seat program Other (please specify) Question Title * 2. Was this your first time using our 800 Customer Service number? Yes No Question Title * 3. How long did you have to wait before a customer service representative at WIC began to help you? I didn't have to wait Less than one minute More than one minute More than three minutes More than five minutes Question Title * 4. How well did the customer service representatives at WIC answer your questions? Extremely well Very well Moderately well Slightly well Not at all well Question Title * 5. How knowledgeable were the customer service representatives at WIC? Extremely knowledgeable Very knowledgeable Moderately knowledgeable Slightly knowledgeable Not at all knowledgeable Comments: Question Title * 6. How friendly were the customer service representatives you spoke with on this occasion? Very friendly Moderately friendly Not at all friendly Comments: Question Title * 7. Were you able to get the help that you needed? Yes No Comments: Question Title * 8. Our Customer Service Helpline is available Monday-Friday 7:45 am to 4:45 pm. How well do these hours meet your needs? I am able to call during these hours to get the help I need. It would be helpful if the helpline was available some days until 7:00 PM. It would be helpful if the helpline was available on Saturdays Comments: Question Title * 9. Overall, how satisfied were you with our Customer Service Representatives? Very satisfied Satisfied Not at all satisfied Question Title * 10. What suggestions do you have to improve your experience with our Customer Service Helpline? Question Title * 11. Thank you for taking the time to complete this survey. If you would like someone to contact you, please provide your name and phone number. 100% of survey complete. Done