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25% of survey complete.

* 1. Are you currently employed by:

* 2. What was your average monthly attrition rate over the last 6 months?

* 3. Does your organization know what its average cost per "attrit" is when an agent leaves the company?

* 4. What costs are included in your HR SOURCING and PROCESSING for attrition? (Select all that apply)

* 5. What costs are included in your TRAINING cost model? (Select all that apply)

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