Introduction

The Peterborough Public Library (PPL) is developing a new Strategic Plan and a rebranding. We are looking at ways of improving the quality of library services we provide to our community. 

We have hired TCI Management Consultants to help us with the strategic planning process. They have extensive experience in strategic planning for a wide range of cultural facilities, including libraries. TCI has teamed up with Key Gordon to use the feedback from this process to look at rebranding the Library.

 In order to improve our current and future services, it is important for us to obtain input from library users and the general public. This CONFIDENTIAL and ANONYMOUS survey provides you with an opportunity to let us know what you think about the Library. 

The survey should take you 5 - 10 minutes to complete. Your answers will only be seen by TCI, and they will keep your responses confidential. TCI will only report general fact patterns and trends from these survey results to the Library. No responses will be associated with any individual.

The survey will be available until November 18, 2017. Once you have started the survey, please continue until the end, otherwise your responses will need to be re-entered.

Should you have any questions about the Library's Strategic plan, please contact Jennifer Jones, Library CEO at (705) 745-5381 ext 2370 or by email:  jjones@peterborough.ca. If you have questions about the survey itself, contact the TCI Project Manager, Greg Young at (416) 515-2705, or gyoung@consulttci.com.

Thank you for contributing to this important Strategic Plan, and for helping to make your Peterborough Public Library service even better.

Sincerely,

 
Paul Stern, Library Board Chair
Jennifer Jones, Library CEO

 

T