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2025 Annual Customer Satisfaction Survey
1.
Practice Types: (Please check all that apply)
Food Animal
Equine
Small Animal/Pets
Corporate Poultry
Corporate Swine
Mixed
Other (please specify)
2.
How long have you used the North Carolina Veterinary Diagnostic Laboratory System? (Please check one box)
1 year or less
2 to 5 years
6 to 10 years
11 to 15 years
> 15 years
3.
What best describes how often do you use the North Carolina Veterinary Diagnostic Laboratory System (NCVDLS)? (Please check one box)
Daily
Weekly
Monthly
< 6 times per year
4.
Which NCVDLS location do you use? (Please check all that apply)
Griffin (in Monroe, NC)
Northwestern (in Elkin, NC)
Rollins (in Raleigh, NC)
Western (in Fletcher, NC)
5.
Please share any feedback or comments you may have about the facility that you use
6.
Which NCVDLS service have you used? (Please check all that apply)
Bacteriology
Consultation
Histopathology
Immunohistochemistry (IHC)
Molecular Diagnostics
Necropsy
Serology
Toxicology
Virology
7.
Please list additional service(s) or tests you would like us to offer:
8.
How do you send samples to us? (Please check all that apply)
USPS
UPS
FEDEX
Hand Delivery
Other (please specify)
9.
Would you like more information on our discounted, overnight FEDEX shipping in North Carolina (currently $10.00/5 lbs. overnight shipment)? (Please check one box)
Yes
No
If you would like more information, please provide a phone or email contact. If you would prefer your survey to remain anonymous but would like further information about our discounted shipping service, please contact: Jenny.Labrador@ncagr.gov
10.
Please check the box that best represents your experience with our lab:
Phone calls are handled courteously and returned promptly
Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree
Not applicable
Comments:
11.
Please check the box that best represents your experience with our lab:
Inquiries (specimen, test, result, etc.) are answered to your satisfaction
Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree
Not applicable
Comments:
12.
Please check the box that best represents your experience with our lab:
The sample submission process is well defined and easy
Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree
Comments:
13.
Please check the box that best represents your experience with our lab:
Test results are supplied in a timely manner
Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree
Comments:
14.
Please check the box that best represents your experience with our lab:
You are notified when normal turnaround times are delayed
Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree
Not applicable
Comments:
15.
Please check the box that best represents your experience with our lab:
Reports and results are clear and easy to interpret
Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree
Comments:
16.
Please check the box that best represents your experience with our lab:
Reports are easy to access
Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree
Comments:
17.
Please check the box that best represents your experience with our lab:
You feel confident in the laboratory's results
Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree
Comments:
18.
Please check the box that best represents your impression of our lab:
You would recommend the NCVDLS to colleagues and friends
Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree
Comments:
19.
What is your overall assessment of NCVDLS services? (Please check one box)
Very satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied
Comments:
20.
Please share any additional comments you may have. If you would like, share your name (optional):
200%
