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MES Customer Satisfaction Survey
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1.
Is this your first visit to MES?
(Required.)
Yes
No
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2.
What is your name?
(Required.)
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3.
Did we collect your vehicle or did you drop it off with us?
(Required.)
You collected it
I dropped it off
I came in and waited while you looked at it
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4.
If we collected the vehicle, were we on time to collect?
(Required.)
Yes
No
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5.
Are you a Loyalty Vehicle Membership Customer?
(Required.)
Yes
No
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6.
Do you feel that MES provides a value-for-money service when looking after your vehicle?
(Required.)
Yes, it's great value
Yes, it's OK value
The prices are about right
No, it seems a little bit too expensive
No, it seems very expensive
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7.
Your vehicle was valeted inside and out whilst it was with us - how good was the vehicle cleanliness when you received it back?
(Required.)
Great - it's never been so clean!
Good
It was 'OK'
It was not good - there was a missed section
Poor
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8.
Did your Service Advisor who dealt with your visit listen to your wants and needs?
(Required.)
Yes - All my vehicles concerns were dealt with
No - some items were missed which I would have liked looked at
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9.
Was your Service Advisor professional?
(Required.)
Very Professional
Quite Professional
He / She was OK
Not Professional at all
10.
Is there anything at all we could do to improve our service to you?
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11.
On a scale of 0 to 10,
How likely is it that you would recommend MES to a friend or colleague?
0 for Not at all likely, 10 for Extremely likely
(Required.)
Not at all likely
Extremely likely
0
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