| 1-3 (Baseline) |
Meets basic industry standards and requirements; maintains "business as usual" practices |
| 4-6 (Solid/Professional) |
Consistently reliable service; demonstrates strong subject mastery and provides actionable advice; implements incremental improvements |
| 7-8 (High-Performing/Strategic) |
Acts as a proactive, high-trust partner; provides strategic insights for complex or non-standard challenges; introduces creative solutions that offer a tangible competitive advantage |
| 9-10 (Exceptional/Trailblazing) |
Sets the benchmark for industry service; a recognised thought leader with unparalleled technical depth; creates market-shifting solutions or processes that redefine best practices |