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* 1. What is your age?

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* 2. How long have you been a customer of our company?

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* 3. Overall, how satisfied or dissatisfied are you with our company?

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* 4. How likely is it that you would recommend this company to a friend or colleague?

NOT AT ALL LIKELY
EXTREMELY LIKELY

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* 5. What changes would LPC have to make for you to give it an even higher rating?

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* 6. What do you like most about LPC Internet Service?

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* 7. Which of the issues below is the biggest problem you experience with LPC Internet Service?

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* 8. Compared to our competitors, is our service quality better, worse, or about the same?

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* 9. How friendly were the staff at our organization?

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* 10. Do you have any other comments, questions, or concerns?

T