How Can WASCO Improve Its Service Delivery To Customers? Survey

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* 2. Which of the following categories best describes your employment status?

Employed, working full-time

Employed, working part-time

Self employed

Not employed

Disabled, not able to work

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* 3. What is your yearly household income?

Less than $20,000

$20,000 to $34,999

$35,000 to $49,999

$50,000 to $74,999

$75,000 to $99,999

$100,000+

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* 4. What service (s) does WASCO provide to you?

Water

Sewer

Both

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* 5. Which customer class do you belong to?

Domestic

Commercial

Hotel

Government

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* 6. Do you drink tap water or bottled water at home?

Tap water

Bottled water

Both

Please give reason (s) for your response

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* 7. On average, how much money do you spend monthly on bottled water at home/company?

$0.00

$0.01 to $50.00

$50.01 to $100.00

$100.01 to $500.00

$500.01 to $1,000.01

$1,000.01 to $5,000.00

$5,000.01 to $10,000.00

$10,000.01+

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* 8. What do you use pipe-borne water supplied by WASCO for?

Cooking

Bathing

Washing

Drinking

Cleaning

All of the Above

Other (please specify)

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* 9. Do you know what intake (rivers, springs) supplies your community with water?

Yes

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* 10. Do you think that our present intakes (rivers, springs) will be sufficient to supply water island-wide in the future?

Yes

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* 11. Please rate the quality of the water supplied by WASCO.

Very high

High

Average

Low

Very low

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* 12. Please rate the quality of the sewer service supplied by WASCO.

Very high

High

Average

Low

Very low

Not applicable (No Sewer Service)

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* 13. Please describe the frequency of the water supplied by WASCO in your community?

Every day

4 to 6 times a week

1 to 3 times a week

A few times a month

Once a month

Every other month

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* 14. Are you satisfied with the frequency of the water supplied by WASCO?

Yes

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* 15. Do you practice water conservation and efficient water use?

Yes

If yes, please specify the methods used and if no, please give reason (s).

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* 16. Generally does your water have a smell?

no smell

foul smell

Please describe foul smell

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* 17. Generally, how does your water taste?

No taste

Good taste

Bad taste

Please describe, if the water taste bad

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* 18. Generally how does your water look?

Clear

Cloudy

Dirty

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* 19. On average, how much do you pay for water monthly?

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* 20. On average, how much do you pay for sewer monthly?

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* 21. Would you be willing to pay more for water and sewer services at this time to facilitate the delivery of an improved quality of service?

Yes

Please give reason (s) for your answer.

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* 22. What increase would you consider paying to your existing water bill?

	Domestic	Commercial	Hotel
Please select one based on your customer class	Please select one based on your customer class Domestic menu	Please select one based on your customer class Commercial menu	Please select one based on your customer class Hotel menu

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* 23. What increase would you consider paying to your existing sewer rates?

	Domestic	Commercial	Hotel	Not Applicable
Please select one based on your customer class	Please select one based on your customer class Domestic menu	Please select one based on your customer class Commercial menu	Please select one based on your customer class Hotel menu	Please select one based on your customer class Not Applicable menu

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* 24. What would you do if the water or sewer rate increase was too costly?

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* 25. Considering the rising costs of raw materials used in the production, treatment and distribution of water and sewer, do you think consumers should bear some of that cost?

Yes

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* 26. Have you ever lodged complaints about WASCO's water or sewer services?

Yes

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* 27. What was the complaint about?

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* 28. Were you satisfied with the results and the manner by which the complaint was handled?

Yes

Please give reason (s) for your answer

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* 29. Overall, how would you rate WASCO as a utility provider for both water and services services?

Very satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very dissatisfied

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* 1. What community in Saint Lucia do you reside/operate in?

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* 2. Which of the following categories best describes your employment status?

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* 3. What is your yearly household income?

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* 4. What service (s) does WASCO provide to you?

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* 5. Which customer class do you belong to?

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* 6. Do you drink tap water or bottled water at home?

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* 7. On average, how much money do you spend monthly on bottled water at home/company?

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* 8. What do you use pipe-borne water supplied by WASCO for?

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* 9. Do you know what intake (rivers, springs) supplies your community with water?

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* 10. Do you think that our present intakes (rivers, springs) will be sufficient to supply water island-wide in the future?

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* 11. Please rate the quality of the water supplied by WASCO.

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* 12. Please rate the quality of the sewer service supplied by WASCO.

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* 13. Please describe the frequency of the water supplied by WASCO in your community?

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* 14. Are you satisfied with the frequency of the water supplied by WASCO?

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* 15. Do you practice water conservation and efficient water use?

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* 16. Generally does your water have a smell?

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* 17. Generally, how does your water taste?

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* 18. Generally how does your water look?

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* 19. On average, how much do you pay for water monthly?

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* 20. On average, how much do you pay for sewer monthly?

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* 21. Would you be willing to pay more for water and sewer services at this time to facilitate the delivery of an improved quality of service?

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* 22. What increase would you consider paying to your existing water bill?

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* 23. What increase would you consider paying to your existing sewer rates?

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* 24. What would you do if the water or sewer rate increase was too costly?

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* 25. Considering the rising costs of raw materials used in the production, treatment and distribution of water and sewer, do you think consumers should bear some of that cost?

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* 26. Have you ever lodged complaints about WASCO's water or sewer services?

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* 27. What was the complaint about?

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* 28. Were you satisfied with the results and the manner by which the complaint was handled?

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* 29. Overall, how would you rate WASCO as a utility provider for both water and services services?

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* 30. Are there any new service(s) that can be offered by WASCO to improve its overall quality of service?