Passport Provider Portal Satisfaction Survey

Passport by Molina Healthcare continually seeks to solicit feedback from our provider community on the tools you use and how we can improve the experience. Please take a brief moment and give us your feedback on the Passport Provider Portal, Availity Essentials.

	Never	Sometimes	Often	Always	N/A
Obtain claim status	Obtain claim status Never	Obtain claim status Sometimes	Obtain claim status Often	Obtain claim status Always	Obtain claim status N/A
Download PDF of EOPs (explanation of payment)	Download PDF of EOPs (explanation of payment) Never	Download PDF of EOPs (explanation of payment) Sometimes	Download PDF of EOPs (explanation of payment) Often	Download PDF of EOPs (explanation of payment) Always	Download PDF of EOPs (explanation of payment) N/A
View copies of remittance advices	View copies of remittance advices Never	View copies of remittance advices Sometimes	View copies of remittance advices Often	View copies of remittance advices Always	View copies of remittance advices N/A
Verify member eligibility	Verify member eligibility Never	Verify member eligibility Sometimes	Verify member eligibility Often	Verify member eligibility Always	Verify member eligibility N/A
Verify member PCP assignment	Verify member PCP assignment Never	Verify member PCP assignment Sometimes	Verify member PCP assignment Often	Verify member PCP assignment Always	Verify member PCP assignment N/A
Claim submission	Claim submission Never	Claim submission Sometimes	Claim submission Often	Claim submission Always	Claim submission N/A
View copies of remittance advices	View copies of remittance advices Never	View copies of remittance advices Sometimes	View copies of remittance advices Often	View copies of remittance advices Always	View copies of remittance advices N/A
Review Overpayment Requests	Review Overpayment Requests Never	Review Overpayment Requests Sometimes	Review Overpayment Requests Often	Review Overpayment Requests Always	Review Overpayment Requests N/A
Submit prior authorization requests	Submit prior authorization requests Never	Submit prior authorization requests Sometimes	Submit prior authorization requests Often	Submit prior authorization requests Always	Submit prior authorization requests N/A
View status of prior authorization requests	View status of prior authorization requests Never	View status of prior authorization requests Sometimes	View status of prior authorization requests Often	View status of prior authorization requests Always	View status of prior authorization requests N/A
View HEDIS information	View HEDIS information Never	View HEDIS information Sometimes	View HEDIS information Often	View HEDIS information Always	View HEDIS information N/A
Obtain member rosters	Obtain member rosters Never	Obtain member rosters Sometimes	Obtain member rosters Often	Obtain member rosters Always	Obtain member rosters N/A
Access training resources (recorded demos and webinars and/or live training)	Access training resources (recorded demos and webinars and/or live training) Never	Access training resources (recorded demos and webinars and/or live training) Sometimes	Access training resources (recorded demos and webinars and/or live training) Often	Access training resources (recorded demos and webinars and/or live training) Always	Access training resources (recorded demos and webinars and/or live training) N/A

Never

Sometimes

Often

Always

N/A

Obtain claim status

Obtain claim status Never

Obtain claim status Sometimes

Obtain claim status Often

Obtain claim status Always

Obtain claim status N/A

Download PDF of EOPs (explanation of payment)

Download PDF of EOPs (explanation of payment) Never

Download PDF of EOPs (explanation of payment) Sometimes

Download PDF of EOPs (explanation of payment) Often

Download PDF of EOPs (explanation of payment) Always

Download PDF of EOPs (explanation of payment) N/A

View copies of remittance advices

View copies of remittance advices Never

View copies of remittance advices Sometimes

View copies of remittance advices Often

View copies of remittance advices Always

View copies of remittance advices N/A

Verify member eligibility

Verify member eligibility Never

Verify member eligibility Sometimes

Verify member eligibility Often

Verify member eligibility Always

Verify member eligibility N/A

Verify member PCP assignment

Verify member PCP assignment Never

Verify member PCP assignment Sometimes

Verify member PCP assignment Often

Verify member PCP assignment Always

Verify member PCP assignment N/A

Claim submission

Claim submission Never

Claim submission Sometimes

Claim submission Often

Claim submission Always

Claim submission N/A

View copies of remittance advices

View copies of remittance advices Never

View copies of remittance advices Sometimes

View copies of remittance advices Often

View copies of remittance advices Always

View copies of remittance advices N/A

Review Overpayment Requests

Review Overpayment Requests Never

Review Overpayment Requests Sometimes

Review Overpayment Requests Often

Review Overpayment Requests Always

Review Overpayment Requests N/A

Submit prior authorization requests

Submit prior authorization requests Never

Submit prior authorization requests Sometimes

Submit prior authorization requests Often

Submit prior authorization requests Always

Submit prior authorization requests N/A

View status of prior authorization requests

View status of prior authorization requests Never

View status of prior authorization requests Sometimes

View status of prior authorization requests Often

View status of prior authorization requests Always

View status of prior authorization requests N/A

View HEDIS information

View HEDIS information Never

View HEDIS information Sometimes

View HEDIS information Often

View HEDIS information Always

View HEDIS information N/A

Obtain member rosters

Obtain member rosters Never

Obtain member rosters Sometimes

Obtain member rosters Often

Obtain member rosters Always

Obtain member rosters N/A

Access training resources (recorded demos and webinars and/or live training)

Access training resources (recorded demos and webinars and/or live training) Never

Access training resources (recorded demos and webinars and/or live training) Sometimes

Access training resources (recorded demos and webinars and/or live training) Often

Access training resources (recorded demos and webinars and/or live training) Always

Access training resources (recorded demos and webinars and/or live training) N/A

	1	2	3	4	5
Ability to verify member eligibility	Ability to verify member eligibility 1	Ability to verify member eligibility 2	Ability to verify member eligibility 3	Ability to verify member eligibility 4	Ability to verify member eligibility 5
Ability to verify member PCP assignments	Ability to verify member PCP assignments 1	Ability to verify member PCP assignments 2	Ability to verify member PCP assignments 3	Ability to verify member PCP assignments 4	Ability to verify member PCP assignments 5
Ability to submit claims	Ability to submit claims 1	Ability to submit claims 2	Ability to submit claims 3	Ability to submit claims 4	Ability to submit claims 5
Ability to obtain claim status	Ability to obtain claim status 1	Ability to obtain claim status 2	Ability to obtain claim status 3	Ability to obtain claim status 4	Ability to obtain claim status 5
Ability to view remittance advices	Ability to view remittance advices 1	Ability to view remittance advices 2	Ability to view remittance advices 3	Ability to view remittance advices 4	Ability to view remittance advices 5
Ability to download PDF of EOP	Ability to download PDF of EOP 1	Ability to download PDF of EOP 2	Ability to download PDF of EOP 3	Ability to download PDF of EOP 4	Ability to download PDF of EOP 5
Ability to review overpayment requests	Ability to review overpayment requests 1	Ability to review overpayment requests 2	Ability to review overpayment requests 3	Ability to review overpayment requests 4	Ability to review overpayment requests 5
Ability to submit prior authorization requests	Ability to submit prior authorization requests 1	Ability to submit prior authorization requests 2	Ability to submit prior authorization requests 3	Ability to submit prior authorization requests 4	Ability to submit prior authorization requests 5
Ability to view status of prior authorization requests	Ability to view status of prior authorization requests 1	Ability to view status of prior authorization requests 2	Ability to view status of prior authorization requests 3	Ability to view status of prior authorization requests 4	Ability to view status of prior authorization requests 5
Ability to view HEDIS information	Ability to view HEDIS information 1	Ability to view HEDIS information 2	Ability to view HEDIS information 3	Ability to view HEDIS information 4	Ability to view HEDIS information 5
Ability to obtain member rosters	Ability to obtain member rosters 1	Ability to obtain member rosters 2	Ability to obtain member rosters 3	Ability to obtain member rosters 4	Ability to obtain member rosters 5
Ability to access training resources (recorded demos and webinars and/or live training)	Ability to access training resources (recorded demos and webinars and/or live training) 1	Ability to access training resources (recorded demos and webinars and/or live training) 2	Ability to access training resources (recorded demos and webinars and/or live training) 3	Ability to access training resources (recorded demos and webinars and/or live training) 4	Ability to access training resources (recorded demos and webinars and/or live training) 5

Ability to verify member eligibility

Ability to verify member eligibility 1

Ability to verify member eligibility 2

Ability to verify member eligibility 3

Ability to verify member eligibility 4

Ability to verify member eligibility 5

Ability to verify member PCP assignments

Ability to verify member PCP assignments 1

Ability to verify member PCP assignments 2

Ability to verify member PCP assignments 3

Ability to verify member PCP assignments 4

Ability to verify member PCP assignments 5

Ability to submit claims

Ability to submit claims 1

Ability to submit claims 2

Ability to submit claims 3

Ability to submit claims 4

Ability to submit claims 5

Ability to obtain claim status

Ability to obtain claim status 1

Ability to obtain claim status 2

Ability to obtain claim status 3

Ability to obtain claim status 4

Ability to obtain claim status 5

Ability to view remittance advices

Ability to view remittance advices 1

Ability to view remittance advices 2

Ability to view remittance advices 3

Ability to view remittance advices 4

Ability to view remittance advices 5

Ability to download PDF of EOP

Ability to download PDF of EOP 1

Ability to download PDF of EOP 2

Ability to download PDF of EOP 3

Ability to download PDF of EOP 4

Ability to download PDF of EOP 5

Ability to review overpayment requests

Ability to review overpayment requests 1

Ability to review overpayment requests 2

Ability to review overpayment requests 3

Ability to review overpayment requests 4

Ability to review overpayment requests 5

Ability to submit prior authorization requests

Ability to submit prior authorization requests 1

Ability to submit prior authorization requests 2

Ability to submit prior authorization requests 3

Ability to submit prior authorization requests 4

Ability to submit prior authorization requests 5

Ability to view status of prior authorization requests

Ability to view status of prior authorization requests 1

Ability to view status of prior authorization requests 2

Ability to view status of prior authorization requests 3

Ability to view status of prior authorization requests 4

Ability to view status of prior authorization requests 5

Ability to view HEDIS information

Ability to view HEDIS information 1

Ability to view HEDIS information 2

Ability to view HEDIS information 3

Ability to view HEDIS information 4

Ability to view HEDIS information 5

Ability to obtain member rosters

Ability to obtain member rosters 1

Ability to obtain member rosters 2

Ability to obtain member rosters 3

Ability to obtain member rosters 4

Ability to obtain member rosters 5

Ability to access training resources (recorded demos and webinars and/or live training)

Ability to access training resources (recorded demos and webinars and/or live training) 1

Ability to access training resources (recorded demos and webinars and/or live training) 2

Ability to access training resources (recorded demos and webinars and/or live training) 3

Ability to access training resources (recorded demos and webinars and/or live training) 4

Ability to access training resources (recorded demos and webinars and/or live training) 5

	1	2	3	4	5
Overall design	Overall design 1	Overall design 2	Overall design 3	Overall design 4	Overall design 5
Ease of navigation	Ease of navigation 1	Ease of navigation 2	Ease of navigation 3	Ease of navigation 4	Ease of navigation 5
Quality of content	Quality of content 1	Quality of content 2	Quality of content 3	Quality of content 4	Quality of content 5
Accuracy of information provided	Accuracy of information provided 1	Accuracy of information provided 2	Accuracy of information provided 3	Accuracy of information provided 4	Accuracy of information provided 5
Receiving expected search results (if this rated at 3 or less please provide additional comments in question 9 below)	Receiving expected search results (if this rated at 3 or less please provide additional comments in question 9 below) 1	Receiving expected search results (if this rated at 3 or less please provide additional comments in question 9 below) 2	Receiving expected search results (if this rated at 3 or less please provide additional comments in question 9 below) 3	Receiving expected search results (if this rated at 3 or less please provide additional comments in question 9 below) 4	Receiving expected search results (if this rated at 3 or less please provide additional comments in question 9 below) 5
User security	User security 1	User security 2	User security 3	User security 4	User security 5
Overall speed	Overall speed 1	Overall speed 2	Overall speed 3	Overall speed 4	Overall speed 5

Overall design

Overall design 1

Overall design 2

Overall design 3

Overall design 4

Overall design 5

Ease of navigation

Ease of navigation 1

Ease of navigation 2

Ease of navigation 3

Ease of navigation 4

Ease of navigation 5

Quality of content

Quality of content 1

Quality of content 2

Quality of content 3

Quality of content 4

Quality of content 5

Accuracy of information provided

Accuracy of information provided 1

Accuracy of information provided 2

Accuracy of information provided 3

Accuracy of information provided 4

Accuracy of information provided 5

Receiving expected search results (if this rated at 3 or less please provide additional comments in question 9 below)

Receiving expected search results (if this rated at 3 or less please provide additional comments in question 9 below) 1

Receiving expected search results (if this rated at 3 or less please provide additional comments in question 9 below) 2

Receiving expected search results (if this rated at 3 or less please provide additional comments in question 9 below) 3

Receiving expected search results (if this rated at 3 or less please provide additional comments in question 9 below) 4

Receiving expected search results (if this rated at 3 or less please provide additional comments in question 9 below) 5

User security

User security 1

User security 2

User security 3

User security 4

User security 5

Overall speed

Overall speed 1

Overall speed 2

Overall speed 3

Overall speed 4

Overall speed 5

Passport Provider Portal Satisfaction Survey

Question Title

* 1. Which professional title best describes your role?

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* 2. How often do you perform the following functions within the Availity Essentials Portal?

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* 3. On a scale of 1 to 5 (with 1 being the lowest and 5 being the highest) please rate your satisfaction with the following Availity Essentials Portal features:

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* 4. On a scale of 1 to 5 (with 1 being the lowest and 5 being the highest) please rate the following attributes of the Availity Essentials Portal:

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* 5. How often do you utilize the Availity Essentials Portal?

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* 6. On a scale of 1-5 (1 being the lowest and 5 being the highest) please rate your overall satisfaction with the Availity Essentials Portal:

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* 7. Please indicate new features you would like to see within the Availity Essentials Portal:

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* 8. Please provide your contact information if you would like your Passport Provider Service Representative to reach out to you on the feedback you provided.

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* 9. Please provide any additional comments: