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Passport continually seeks to solicit feedback from our provider community on the tools you use and how we can improve the experience.  Please take a brief moment and give us your feedback on the Passport Provider Portal, Availity. 

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* 1. Which professional title best describes your role?

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* 2. How often do you perform the following functions within the Availity Portal?

  Never Sometimes Often Always N/A
Obtain claim status
Download PDF of EOPs (explanation of payment)
View copies of remittance advices
Verify member eligibility
Verify member PCP assignment
Claim submission
View copies of remittance advices
Submit prior authorization requests
View status of prior authorization requests
View HEDIS information
Obtain member rosters
Access training resources (recorded demos and webinars and/or live training)

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* 3. On a scale of 1 to 5 (with 1 being the lowest and 5 being the highest) please rate your satisfaction with the following Availity Portal features:

  1 2 3 4 5
Ability to verify member eligibility
Ability to verify member PCP assignments
Ability to submit claims
Ability to obtain claim status
Ability to view remittance advices
Ability to download PDF of EOP
Ability to submit prior authorization requests
Ability to view status of prior authorization requests
Ability to view HEDIS information
Ability to obtain member rosters
Ability to access training resources (recorded demos and webinars and/or live training)

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* 4. On a scale of 1 to 5 (with 1 being the lowest and 5 being the highest) please rate the following attributes of the Availity Portal:

  1 2 3 4 5
Overall design
Ease of navigation
Quality of content
Accuracy of information provided
Receiving expected search results (if this rated at 3 or less please provide additional comments in question 9 below)
User security
Overall speed

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* 5. How often do you utilize the Passport Provider Portal?

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* 6. On a scale of 1-5 (1 being the lowest and 5 being the highest) please rate your overall satisfaction with the Availity Portal:

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* 7. Please indicate new features you would like to see within the Availity Portal:

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* 8. Please provide your contact information if you would like your Passport Provider Service Representative to reach out to you on the feedback you provided.

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* 9. Please provide any additional comments:

0 of 9 answered
 

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