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Passport Provider Portal Satisfaction Survey

Passport by Molina Healthcare continually seeks to solicit feedback from our provider community on the tools you use and how we can improve the experience. Please take a brief moment and give us your feedback on the Passport Provider Portal, Availity Essentials.

1.Which professional title best describes your role?

Office Manager

Physician

Nurse Practitioner

Physician Assistant

Billing Professional

Other (please specify)

2.How often do you perform the following functions within the Availity Essentials Portal?

Never

Sometimes

Often

Always

N/A

Obtain claim status

Never

Sometimes

Often

Always

N/A

Download PDF of EOPs (explanation of payment)

Never

Sometimes

Often

Always

N/A

View copies of remittance advices

Never

Sometimes

Often

Always

N/A

Verify member eligibility

Never

Sometimes

Often

Always

N/A

Verify member PCP assignment

Never

Sometimes

Often

Always

N/A

Claim submission

Never

Sometimes

Often

Always

N/A

View copies of remittance advices

Never

Sometimes

Often

Always

N/A

Review Overpayment Requests

Never

Sometimes

Often

Always

N/A

Submit prior authorization requests

Never

Sometimes

Often

Always

N/A

View status of prior authorization requests

Never

Sometimes

Often

Always

N/A

View HEDIS information

Never

Sometimes

Often

Always

N/A

Obtain member rosters

Never

Sometimes

Often

Always

N/A

Access training resources (recorded demos and webinars and/or live training)

Never

Sometimes

Often

Always

N/A

3.On a scale of 1 to 5 (with 1 being the lowest and 5 being the highest) please rate your satisfaction with the following Availity Essentials Portal features:

1

2

3

4

5

Ability to verify member eligibility

1

2

3

4

5

Ability to verify member PCP assignments

1

2

3

4

5

Ability to submit claims

1

2

3

4

5

Ability to obtain claim status

1

2

3

4

5

Ability to view remittance advices

1

2

3

4

5

Ability to download PDF of EOP

1

2

3

4

5

Ability to review overpayment requests

1

2

3

4

5

Ability to submit prior authorization requests

1

2

3

4

5

Ability to view status of prior authorization requests

1

2

3

4

5

Ability to view HEDIS information

1

2

3

4

5

Ability to obtain member rosters

1

2

3

4

5

Ability to access training resources (recorded demos and webinars and/or live training)

1

2

3

4

5

4.On a scale of 1 to 5 (with 1 being the lowest and 5 being the highest) please rate the following attributes of the Availity Essentials Portal:

1

2

3

4

5

Overall design

1

2

3

4

5

Ease of navigation

1

2

3

4

5

Quality of content

1

2

3

4

5

Accuracy of information provided

1

2

3

4

5

Receiving expected search results (if this rated at 3 or less please provide additional comments in question 9 below)

1

2

3

4

5

User security

1

2

3

4

5

Overall speed

1

2

3

4

5

5.How often do you utilize the Availity Essentials Portal?

Weekly

Monthly

Quarterly

Annually

I have never used the Availity Portal

6.On a scale of 1-5 (1 being the lowest and 5 being the highest) please rate your overall satisfaction with the Availity Essentials Portal:

1

2

3

4

5

1

2

3

4

5

Other (please specify)

7.Please indicate new features you would like to see within the Availity Essentials Portal:

8.Please provide your contact information if you would like your Passport Provider Service Representative to reach out to you on the feedback you provided.

Your name

Group name

Tax ID

Email Address

Phone Number

9.Please provide any additional comments:

Current Progress,

0 of 9 answered

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