* 2. What best describes you?

* 3. How many times have you approximately interacted with the staff in the last 6 months?

  less than five times five to ten times ten to twenty times more than twenty times
Telephone Call
Letter (by post)
Face to face

* 4. How do you rate the interactions with staff generally?

  Strongly disagree Disagree Neither Agree or Disagree Agree Strongly Agree
I was treated fairly
Staff were helpful
The staff could give me or direct me to the information I was looking for
Staff did what they said they would do
Staff presented themselves professionally

* 5. How easy is it to obtain information you are seeking?

* 6. How satisfied are you with the overall quality of service delivery by Tribunal or Authority staff?

* 7. In an ideal world, what is your preferred method for communicating with the Tribunal or Authority, such as submitting documents and finding out about case information?

* 8. If you have accessed the Tribunal or Authority's website, would you agree the website provides useful information?

* 9. What changes to the website would make it more informative and user-friendly?
Please provide feedback below.

* 10. In what other ways can we improve the Tribunal or Authority service we offer?
Please provide feedback below.