What best describes you?

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* 2. What best describes you?

How many times have you approximately interacted with the staff in the last 6 months?

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* 3. How many times have you approximately interacted with the staff in the last 6 months?

  less than five times five to ten times ten to twenty times more than twenty times
Telephone Call
Letter (by post)
Face to face
Email
How do you rate the interactions with staff generally?

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* 4. How do you rate the interactions with staff generally?

  Strongly disagree Disagree Neither Agree or Disagree Agree Strongly Agree
I was treated fairly
Staff were helpful
The staff could give me or direct me to the information I was looking for
Staff did what they said they would do
Staff presented themselves professionally
How easy is it to obtain information you are seeking?

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* 5. How easy is it to obtain information you are seeking?

How satisfied are you with the overall quality of service delivery by Tribunal or Authority staff?

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* 6. How satisfied are you with the overall quality of service delivery by Tribunal or Authority staff?

In an ideal world, what is your preferred method for communicating with the Tribunal or Authority, such as submitting documents and finding out about case information?

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* 7. In an ideal world, what is your preferred method for communicating with the Tribunal or Authority, such as submitting documents and finding out about case information?

If you have accessed the Tribunal or Authority's website, would you agree the website provides useful information?

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* 8. If you have accessed the Tribunal or Authority's website, would you agree the website provides useful information?

What changes to the website would make it more informative and user-friendly?
Please provide feedback below.

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* 9. What changes to the website would make it more informative and user-friendly?
Please provide feedback below.

In what other ways can we improve the Tribunal or Authority service we offer?
Please provide feedback below.

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* 10. In what other ways can we improve the Tribunal or Authority service we offer?
Please provide feedback below.

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