Digital Skills Survey

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1. How comfortable are you using digital devices?

Very comfortable

Somewhat comfortable

A little nervous

Not comfortable at all

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2. Which devices do you currently use? (Check all that apply)

Smartphone

Tablet (iPad, etc.)

Computer (desktop or laptop)

None

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3. Can you do the following on your own: (Check all that apply)

Make a phone call

Send a text message

Open and close apps

Adjust text size or volume

Restart your device

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4. Do you currently use email?

Yes

A little

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5. If yes, what do you use email for? (Check all that apply)

Keeping in touch with family/friends

Appointments or services

Work or volunteering

I’m not sure how to use it

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6. Have you ever: (Check all that apply)

Sent an attachment

Joined a Zoom or video call

Created folders in your email

None of these

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7. Which of these are familiar to you? (Check all that apply)

Reply All

BCC

None

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8. Do you currently have internet access at home?

Yes

Sometimes / unreliable

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9. How do you usually access the internet? (Check all that apply)

Home Wi-Fi

Mobile data

Public Wi-Fi

I don’t use the internet

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10. Have you heard of the Affordable Broadband Act?

Yes

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11. Would you like help with: (Check all that apply)

Finding low-cost internet options

Understanding internet bills

Signing up for affordable internet programs

N/A

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12. How confident are you in spotting scams?

Very confident

Somewhat confident

Not confident

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13. Have you ever received a suspicious message, email, or phone call?

Yes

Not sure

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14. What concerns you most? (Check all that apply)

Identity theft

Fraud/scams

Privacy online

Making mistakes

N/A

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15. Do you use social media?

Yes

Need help

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16. What would you like to learn from using social media? (Check all that apply)

Connecting with family

Sharing photos

Privacy settings

Avoiding scams

N/A

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17. Have you used your phone for directions?

Yes

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18. Would you like help with: (Check all that apply)

Maps

Public transit apps

Digital payments

Emergency Features

N/A

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19. Interested in work or extra income skills?

Yes

Maybe

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20. What would you like help with? (Check all that apply)

Resume

Job applications

Word/Excel

Work email

Small business ideas

N/A

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21. Do you use online health tools? (Check all that apply)

Patient portals

Telehealth

Reminders

None

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22. Want to learn more about: (Check all that apply)

Medical records

Scheduling

Insurance

Health apps

N/A

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23. Do you access personal benefits and entitlements online?

Yes

Not sure

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24. Would you like help with navigating online: (Check all that apply)

Social Security

Job applications

Budgeting

Avoiding scams

N/A

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25. Would you be interested in programs and services if they were offered on: (Check all that apply)

Monday-Friday 4:30pm – 6:00pm

Monday-Friday 7:30am-9:00am

Saturday 9:00am – 12:00pm

Saturday 12:00pm-3:00pm

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26. Preferred class format

Small group

One-on-one

Either

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27. What are you most interested in learning? (Optional)

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28. What makes you nervous about technology? (Optional)

Enter your name and email address below for a chance to win one of twenty $25 gift cards! Winners will be selected at random and notified via email.

Digital Skills Survey

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* 1. How comfortable are you using digital devices?

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* 2. Which devices do you currently use? (Check all that apply)

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* 3. Can you do the following on your own: (Check all that apply)

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* 4. Do you currently use email?

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* 5. If yes, what do you use email for? (Check all that apply)

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* 6. Have you ever: (Check all that apply)

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* 7. Which of these are familiar to you? (Check all that apply)

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* 8. Do you currently have internet access at home?

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* 9. How do you usually access the internet? (Check all that apply)

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* 10. Have you heard of the Affordable Broadband Act?

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* 11. Would you like help with: (Check all that apply)

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* 12. How confident are you in spotting scams?

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* 13. Have you ever received a suspicious message, email, or phone call?

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* 14. What concerns you most? (Check all that apply)

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* 15. Do you use social media?

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* 16. What would you like to learn from using social media? (Check all that apply)

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* 17. Have you used your phone for directions?

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* 18. Would you like help with: (Check all that apply)

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* 19. Interested in work or extra income skills?

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* 20. What would you like help with? (Check all that apply)

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* 21. Do you use online health tools? (Check all that apply)

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* 22. Want to learn more about: (Check all that apply)

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* 23. Do you access personal benefits and entitlements online?

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* 24. Would you like help with navigating online: (Check all that apply)

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* 25. Would you be interested in programs and services if they were offered on: (Check all that apply)

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* 26. Preferred class format

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* 27. What are you most interested in learning? (Optional)

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* 28. What makes you nervous about technology? (Optional)

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* 29. Name

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* 30. Email

1. How comfortable are you using digital devices?

2. Which devices do you currently use? (Check all that apply)

3. Can you do the following on your own: (Check all that apply)

4. Do you currently use email?

5. If yes, what do you use email for? (Check all that apply)

6. Have you ever: (Check all that apply)

7. Which of these are familiar to you? (Check all that apply)

8. Do you currently have internet access at home?

9. How do you usually access the internet? (Check all that apply)

10. Have you heard of the Affordable Broadband Act?

11. Would you like help with: (Check all that apply)

12. How confident are you in spotting scams?

13. Have you ever received a suspicious message, email, or phone call?

14. What concerns you most? (Check all that apply)

15. Do you use social media?

16. What would you like to learn from using social media? (Check all that apply)

17. Have you used your phone for directions?

18. Would you like help with: (Check all that apply)

19. Interested in work or extra income skills?

20. What would you like help with? (Check all that apply)

21. Do you use online health tools? (Check all that apply)

22. Want to learn more about: (Check all that apply)

23. Do you access personal benefits and entitlements online?

24. Would you like help with navigating online: (Check all that apply)

25. Would you be interested in programs and services if they were offered on: (Check all that apply)

26. Preferred class format

27. What are you most interested in learning? (Optional)

28. What makes you nervous about technology? (Optional)

29. Name

30. Email