Question Title * 1. What is your general sentiment toward the auto finance industry’s recovery post-pandemic? Very Pessimistic Pessimistic Neither optimistic nor pessimistic Optimistic Very Optimistic Very Pessimistic Pessimistic Neither optimistic nor pessimistic Optimistic Very Optimistic Question Title * 2. Which factor will have the most influence on the auto finance industry’s prospects in 2022? The pandemic The computer chip shortage Used vehicle values HR: Ability to hire personnel Inflation Question Title * 3. Which department has had the greatest budget increase in 2021 compared to 2020? Originations Consumer Experience Servicing IT Risk Management and/or Compliance Other (please specify) Question Title * 4. When do you expect net charge-off and delinquency rates to normalize? 1Q 22 2Q 22 3Q 22 4Q 22 In 2023 Other (please specify) Question Title * 5. Which aspect of risk management is currently commanding the most company resources? Servicing Collections Fraud prevention Technology Regulatory compliance Other (please specify) Question Title * 6. What is your company’s top priority when considering new technologies? Accelerating digital adoption Integrating online sales with financing Improving existing technologies Regulatory compliance Other (please specify) Question Title * 7. Overall, what are your expectations for the industry and your company’s performance in 2022? Done
