BPACE Front Office Customer Service Feedback 2023-234 Question Title * 1. When you came into the school office, were you greeted in a timely and friendly manner so that you felt welcomed and acknowledged? Yes No Question Title * 2. Overall, how would you rate the quality of your customer service experience? Very positive Somewhat positive Neutral Somewhat negative Very negative Question Title * 3. How well did the staff understand your questions? Extremely well Very well Somewhat well Not so well Not at all well Question Title * 4. How much time did it take the staff to address your questions and concerns? Much shorter than expected Shorter than expected About what I expected Longer than expected Much longer than expected Did not receive a response Question Title * 5. How satisfied were you with the information the staff provided you? Extremely Satisfied Very satisfied Somewhat satisfied Not satisfied Question Title * 6. On a scale 1-10, 1 is not helpful and 10 is very helpful, how helpful was the staff? 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 Question Title * 7. What was the purpose of your visit to our school office today? (Check all that apply) Student registration Seeking information Academic progress Other (please specify) Question Title * 8. How likely is it that you would recommend this school to a friend or colleague? Not at all likely Extremely likely 0 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 5 6 7 8 9 10 Question Title * 9. How did you hear about our school? Movie Theater School Marquee Advertisement Banner School Flyer Community Center Social Media Partner Agency Referral Internet Search Other (please specify) Question Title * 10. Do you have any other comments, questions, or concerns? Submit response >>