Missouri State Highway Patrol Crime Laboratory Customer Satisfaction Survey

Welcome! The Missouri State Highway Patrol Crime Laboratory continually strives for excellence in customer service. Your feedback is valuable to us, and we would appreciate your participation in this short survey.

An asterisk (*) requires a response.

Question Title

* 1. Provide your contact information:

Name *

Company *

Email Address *

Phone Number

Question Title

* 2. This survey applies to which laboratory location(s):

All MSHP laboratories

GHQ - Jefferson City

Troop A - Lee's Summit

Troop B - Macon

Troop C - Park Hills

Troop D - Springfield

Troop D - Carthage

Troop E - Cape Girardeau

Troop G - Willow Springs

Troop H - St. Joseph

Question Title

* 3. This survey applies to which laboratory section(s):

Entire laboratory

CODIS

DNA

Drug Chemistry

Firearms/Toolmarks

Lab Evidence Technicians

Latent Prints

Toxicology

Trace Evidence

Other (please specify)

Question Title

* 4. Rate services for the following:

	Satisfactory	Unsatisfactory	N/A
Ease of submissions	Ease of submissions Satisfactory	Ease of submissions Unsatisfactory	Ease of submissions N/A
Fulfillment of examination needs	Fulfillment of examination needs Satisfactory	Fulfillment of examination needs Unsatisfactory	Fulfillment of examination needs N/A
Turnaround time	Turnaround time Satisfactory	Turnaround time Unsatisfactory	Turnaround time N/A
Report clarity	Report clarity Satisfactory	Report clarity Unsatisfactory	Report clarity N/A
Employee interactions	Employee interactions Satisfactory	Employee interactions Unsatisfactory	Employee interactions N/A
Overall experience	Overall experience Satisfactory	Overall experience Unsatisfactory	Overall experience N/A

Explanation of ratings (optional)

Question Title

* 5. Suggestions for improvement and/or additional comments:

Thank you for your feedback. Survey results will be reviewed by laboratory staff.