2025 Connectivity Survey Question Title * 1. Specifically in the construction phase of a project, what are your key considerations when choosing a supplier of site-wide internet connectivity? (Choose all that apply) Availability/type of connectivity options Speed of deployment Commissioning/decommissioning Contractual flexibility & commercial terms All the above Question Title * 2. At which stage in the build process do you require internet connectivity at your site? Planning Pre-build During construction (early on) System commissioning (later) Practical completion Resident’s first occupancy We don’t need internet connectivity at our sites/properties Question Title * 3. At which stage do you implement internet connectivity for your residents, staff and visitors? During construction (early on) System commissioning (later) Practical completion Resident’s first occupancy Question Title * 4. What is your preferred approach to providing residential broadband at your properties? Residents can choose their own individual contracts To offer residents the option to buy community WiFi in their homes and common areas as an extra service charge To offer residents the option of free community WiFi in homes and communal areas To offer residents free internet access in communal areas only To offer residents the option to BUY internet access in communal area only A hybrid model Question Title * 5. Which smart technologies have you integrated or plan to integrate in your developments? (Choose all that apply) Security and access control (e.g. smart locks, video intercom, alarm systems) Energy and sustainability (e.g. thermostats, lighting, solar panels) Home automation and IOT devices (e.g. voice assistants, smart devices, maintenance systems) Parking and transportation (e.g. bookings, EV charging, eBike/eScooter docking) Building and community management (PMS systems, package lockers, touchless lifts, concierge apps) Question Title * 6. Which best describes your attitude to offering residential broadband at your property? Residents should pay for the whole service themselves via their own ISP We cover all costs and offer it for free – it is a value add and attracts loyal tenants We’ll install it at our cost and residents pay us for the service as an extra amenity Question Title * 7. If you already offer community WiFi, how does your current broadband offering compare with tenant and occupier expectations? (Choose all that apply) It’s fit for purpose It needs to be faster We need to offer more service tiers (e.g. option of different speeds) It needs to be more reliable We need to offer our residents 24/7 customer service We need 24/7 customer service as a business Question Title * 8. What are the biggest barriers to deploying high-quality, internet connectivity across your sites? (Select up to three) Upfront infrastructure costs for installing fibre and network infrastructure Ongoing operational costs Lack of in-house expertise Complexity of retrofitting your properties Concerns or uncertainty about resident adoption Regulatory or planning restrictions Preference for multiple ISPs Worries about reliability and scalability at busy times Disruption during installation Unclear return on investment (ROI) Question Title * 9. What type of internet supplier model appeals to you? (Choose up to two) Fully managed service provider Community-wide broadband model covering the entire development Revenue-sharing partnership Infrastructure-only provider White-label ISP model Shorter-term or scalable agreements Smart building & IoT integration None of these. Residents choose their own internet service provider Question Title * 10. If you would like to be entered into the prize draw to win a mixed case of 12 wines please provide your email address. The winner will be drawn at random when the survey closes. We will also send all respondents a copy of the survey findings Done
