Red Shield NILS Application Satisfaction Survey Question Title * 1. How easy did you find the stages of the application process? Too Difficult Somewhat Difficult Easy Somewhat Easy Exceptionally Easy Application form Application form Too Difficult Application form Somewhat Difficult Application form Easy Application form Somewhat Easy Application form Exceptionally Easy Budget assessment Budget assessment Too Difficult Budget assessment Somewhat Difficult Budget assessment Easy Budget assessment Somewhat Easy Budget assessment Exceptionally Easy Obtaining supporting documents (eg. statements, lease agreements etc.) Obtaining supporting documents (eg. statements, lease agreements etc.) Too Difficult Obtaining supporting documents (eg. statements, lease agreements etc.) Somewhat Difficult Obtaining supporting documents (eg. statements, lease agreements etc.) Easy Obtaining supporting documents (eg. statements, lease agreements etc.) Somewhat Easy Obtaining supporting documents (eg. statements, lease agreements etc.) Exceptionally Easy Other (please specify) OK Question Title * 2. How satisfied were you with the loan interview process? Unsatisfied Somewhat Unsatisfied Satisfied Somewhat Satisfied Extremely Satisfied Making the interview booking Making the interview booking Unsatisfied Making the interview booking Somewhat Unsatisfied Making the interview booking Satisfied Making the interview booking Somewhat Satisfied Making the interview booking Extremely Satisfied Explanation of the NILS process Explanation of the NILS process Unsatisfied Explanation of the NILS process Somewhat Unsatisfied Explanation of the NILS process Satisfied Explanation of the NILS process Somewhat Satisfied Explanation of the NILS process Extremely Satisfied Explanation of the loan application outcome Explanation of the loan application outcome Unsatisfied Explanation of the loan application outcome Somewhat Unsatisfied Explanation of the loan application outcome Satisfied Explanation of the loan application outcome Somewhat Satisfied Explanation of the loan application outcome Extremely Satisfied Referral to other supports Referral to other supports Unsatisfied Referral to other supports Somewhat Unsatisfied Referral to other supports Satisfied Referral to other supports Somewhat Satisfied Referral to other supports Extremely Satisfied Other (please specify) OK Question Title * 3. How would you rate the loan interviewers ability to: Unsatisfactory Somewhat Unsatisfactory Satisfactory Somewhat Satisfactory Exceptional Be respectful Be respectful Unsatisfactory Be respectful Somewhat Unsatisfactory Be respectful Satisfactory Be respectful Somewhat Satisfactory Be respectful Exceptional Explain the program Explain the program Unsatisfactory Explain the program Somewhat Unsatisfactory Explain the program Satisfactory Explain the program Somewhat Satisfactory Explain the program Exceptional Keep you informed Keep you informed Unsatisfactory Keep you informed Somewhat Unsatisfactory Keep you informed Satisfactory Keep you informed Somewhat Satisfactory Keep you informed Exceptional Be organised Be organised Unsatisfactory Be organised Somewhat Unsatisfactory Be organised Satisfactory Be organised Somewhat Satisfactory Be organised Exceptional To listen To listen Unsatisfactory To listen Somewhat Unsatisfactory To listen Satisfactory To listen Somewhat Satisfactory To listen Exceptional Make appropriate referrals Make appropriate referrals Unsatisfactory Make appropriate referrals Somewhat Unsatisfactory Make appropriate referrals Satisfactory Make appropriate referrals Somewhat Satisfactory Make appropriate referrals Exceptional Other (please specify) OK Question Title * 4. How satisfied were you with the timeframe to assess your loan? Unsatisfied Somewhat Satisfied Satisfied Somewhat Satisfied Extremely Satisfied Unsatisfied Somewhat Satisfied Satisfied Somewhat Satisfied Extremely Satisfied Other (please specify) OK Question Title * 5. Following loan approval, how satisfied were you with the time to: Unsatisfied Somewhat Satisfied Satisfied Somewhat Satisfied Extremely Satisfied Process payment to your supplier Process payment to your supplier Unsatisfied Process payment to your supplier Somewhat Satisfied Process payment to your supplier Satisfied Process payment to your supplier Somewhat Satisfied Process payment to your supplier Extremely Satisfied Organise delivery of your goods Organise delivery of your goods Unsatisfied Organise delivery of your goods Somewhat Satisfied Organise delivery of your goods Satisfied Organise delivery of your goods Somewhat Satisfied Organise delivery of your goods Extremely Satisfied Other (please specify) OK Question Title * 6. How likely are you to recommend Red Shield NILS to someone? Unlikely Somewhat Unlikely Likely Somewhat Likely Extremely Likely Unlikely Somewhat Unlikely Likely Somewhat Likely Extremely Likely Other (please specify) OK Question Title * 7. Providing your contact details is not compulsory but will assist us to contact you if required Name City/Town Email Address Phone Number OK DONE
