We value your feedback! At DUO Broadband, customer service and satisfaction are our top priority. As a DUO Broadband customer your voice can have an influence on our service. Your opinion is extremely valuable. Complete this online survey by December 9, 2019, for a chance to win the $500 cash prize! We select one winner on December 16, 2019.

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* 1. Please choose your home/business telephone exchange.

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* 2. Please select the nature of your business with DUO Broadband.

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* 3. Please select all of the services you receive from DUO Broadband and its affiliate, Bluegrass Cellular.

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* 4. How long have you been a DUO Broadband customer?

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* 5. How many times have you contacted DUO Broadband customer service in the past year?

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* 6. How satisfied were you as a result of the call?

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* 7. How many times has a DUO Broadband technician visited your home in the past year?

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* 8. How satisfied were you as a result of your installation repair visit?

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* 9. Based on your experiences, rate your perception of DUO Broadband employees' knowledge of DUO Broadband's services, policies, procedures and technology.

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* 10. Based on your experiences, rate the courtesy and helpfulness of DUO Broadband employees.

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* 11. Please rate your overall satisfaction with DUO Broadband customer service.

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* 12. Please rate your overall satisfaction with your individual DUO Broadband Customer Care.

  Very satisfied Satisfied Somewhat satisfied Not satisfied
TV
Internet
Telephone

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* 13. How would you rate your visit to our location?

  Excellent Good Average Fair Poor
Jamestown
Columbia

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* 14. How fair is the price of DUO Broadband's services?

  Very fair Somewhat fair Not fair Don't know
TV
Internet
Telephone

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* 15. How valuable is doing business with a local telecommunications cooperative to you?

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* 16. How advanced and competitive do you find DUO Broadband's technology and telecommunications services?

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* 17. How often do you need more speed when using DUO Broadband's Internet service?

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* 18. How would you rate the quality, value and performance of your DUO Broadband services?

  Excellent Good Average Fair Poor
TV
Internet
Telephone

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* 19. If you are considering switching to another provider for any of your current DUO Broadband services, what is the most important reason?

  Price Convenience Reliability Customer Service Other 
TV
Internet
Telephone

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* 20. General Comments

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* 21. Please provide the following information to be eligible for the $500 cash drawing.

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* 22. FOR DUO STAFF USE ONLY:

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