Mr Toys Toyworld Core Policy Assessment Parts A & B

You have been provided with Mr Toys Toyworld’s Policies and a copy of these Policies is also accessible at the Mr Toys Toyworld Intranet.

You will be required to read and familiarise yourself with these Policies.

Once you have read and understood the Policies, please answer a few short questions confirming your knowledge and understanding.

Part A refers to the following policies:

Code of Conduct
Discrimination Harassment & Bullying Policy
Grievance & Customer Complaints Policy
Drug & Alcohol Policy
Absences for Personal Carer's Leave Policy
Social Media Policy

Part B refers to the following policies:

Information Communication & Technology (ICT) Policy
Use of Mobile Telephones and Devices Policy
Smoke Free Workplace Policy

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1. What is your employee number? (This is recorded on your Payslip advice)

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2. What is your store number?

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3. What is your first name?

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4. Who does the Code of Conduct apply to?

Only customers

Only employees of Mr Toys Toyworld

Only management

Team members which includes employees, contractors, labour-hire personnel and volunteers

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5. According to the Code of Conduct, how should other team members be treated?

Treat each other with respect in the workplace

Treat each other with politeness and courtesy in the workplace

Cooperate and support other team members

All of the above

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6. A customer returns to the store to provide you with a $50 gift voucher for helping them with a recent purchase. What should you do?

Thank the customer for the gift card

Accept the gift card and report the receipt of the gift card to your Manager

Refuse to accept the gift card

Take the gift card but don’t tell anyone about it

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7. A customer returns to the store to provide you with a $150 gift voucher for helping them with a recent purchase. What should you do?

Thank the customer for the gift card

Accept the gift card and report the receipt of the gift card to your Manager

Refuse to accept the gift card and report the offer of the gift card to your Manager

Take the gift card but don’t tell anyone about it

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8. If you suspect someone has breached the Mr Toys Toyworld Code of Conduct, what should you do?

Do nothing, the problem will sort itself out

Talk about it amongst the team

Report the issue to your Manager

Make a note of it to see if the issue occurs again

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9. Which of the following could be considered a breach of the Mr Toys Toyworld Code of Conduct?

Being uncooperative or in a bad mood at work

Choosing to not engage with other team members

Being impolite or unhelpful to other team members

Unwilling to take on constructive feedback on performance from a manager or supervisor

Not following a reasonable request from a manager or supervisor

All of the above

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10. What are the responsibilities of Managers?

Lead and manage team members

Respond to any questions team members may raise in relation to the Code of Conduct and other company policies

Ensure any unsafe situations or conditions are reported promptly

All of the above

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11. When does discrimination occur?

When a person or group is treated less favourably than another due to a characteristic that is protected by legislation

When a person or group is treated less favourably than another due to a characteristic that is not protected by legislation

When a person is requested to perform a reasonable management action

None of the above

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12. What best describes sexual harassment?

Any unwelcome conduct of a sexual nature which has the possibility of intimidating, humiliating or offending another person or persons.

Any discriminatory, harassing or bullying behaviour

Repeatedly ridiculing someone else’s work

All of the above.

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13. Which of the following constitutes sexual harassment?

Unnecessary familiarity, such as deliberately brushing up against a person, touching or patting

Sexually explicit conversations

Suggestive comments or jokes

Unwanted requests to go out on dates

All of the above

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14. Which of the following is not considered bullying behaviour?

Spreading multiple rumours about another colleague

Setting performance goals and deadlines

Repeatedly excluding someone from a team

Repeatedly ridiculing someone else’s work

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15. Who can be held liable for discriminatory, harassing or bullying behaviour?

The individual who engaged in the discriminatory, harassing or bullying behaviour

Mr Toys Toyworld

Someone who witnessed the discriminatory, harassing or bullying behaviour

Both the individual who engaged in the discriminatory, harassing or bullying behaviour and Mr Toys Toyworld

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16. What is victimisation?

Any “pay-back”, retribution or intimidation associated with a discrimination, harassment or bullying complaint

Spreading rumours about another colleague that has not been involved with a complaint against you

A disagreement over a management action

None of the above

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17. What are the potential consequences for an employee who is found to have engaged in conduct that breaches the Grievance and Customer Complaints Policy?

The employee may be subject to disciplinary action.

The employee’s employment may be terminated.

The employee may be found to be personally legally liable.

All of the above

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18. Reasonable management action carried out in a reasonable manner does not amount to workplace bullying. Reasonable management action can include:

Allocating work and specific tasks

Setting performance goals and deadlines

Giving fair and constructive feedback on a team member’s performance

Informing a team member about unsatisfactory work performance or inappropriate behaviour;

All of the above

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19. Bullying behaviour may include:

isolating or excluding a person from a work team

isolating or excluding a person that is visiting from another store from a work team

ridiculing another’s opinions

unfair or excessive criticism

spreading rumours

Any of the above

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20. Responsibilities of team members include which of the following

Understand the company’s policies

Treat all team members fairly and with respect

Report any incidents of harassment, sexual harassment, bullying, vilification, victimisation or discrimination that they experience or see happening around them to an appropriate manager

Ensure they do not victimise any person involved in a complaint of harassment or discriminatio

All of the above

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21. Who does the Grievance and Customer Complaints Policy apply to?

Only management

Only employees of Mr Toys Toyworld

Only customers

Team members which includes employees, contractors, labour-hire personnel and volunteers

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22. What are the objectives in dealing with customer complaints?

Finding a solution as quickly and efficiently as possible

Listening closely and showing empathy

Escalating complaints promptly if the complaint cannot be adequately resolved

Taking accountability of the complaint

All of the above

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23. Who is a complainant?

The person or group of people who have a grievance

The person or group of people who are the subject of a grievance

A person who is a witness to the grievance

Management

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24. How should a grievance be dealt with?

Via an informal procedure only

Via a formal procedure only

Via an informal or a formal procedure depending on the circumstances

None of the Above

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25. What are the responsibilities of Managers in relation to the Grievance and Customer Complaints Policy?

Lead by example and comply with this policy

Respond to any questions team members may raise in relation to the policy

Lead and manage team members in accordance with the policy

All of the above

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26. Who does the Social Media Policy apply to?

Only management

Only employees of Mr Toys Toyworld

Only contractors

Team members which includes employees and contractors

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27. Which of the following are considered social media tools?

Facebook

Twitter

Instagram

All of the above

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28. When can you use a social media tool to comment on behalf of Mr Toys Toyworld?

When you disagree with something someone else has posted about Mr Toys Toyworld.

When another employee tells you.

When you have been authorised by Mr Toys Toyworld to do so in writing.

When you post from someone else’s account.

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29. What other policies of Mr Toys Toyworld should team members be aware of when using Social Media?

The Code of Conduct

The Social Media Policy

The Discrimination, Harassment and Bullying Policy

All Mr Toys Toyworld’s policies

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30. When should a team member contact their Manager or Supervisor?

When they come across inappropriate activity on social media that they believe was posted by another team member

If they require assistance in understanding the Social Media Policy

If they are unsure if they should post something about Mr Toys Toyworld on social media

All of the above

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31. A person who is a Team Member of Mr Toys Toyworld posts something that may risk our brand reputation. Which of the following may be considered to conflict with a Team Member’s obligation to Mr Toys Toyworld?

Liking the post

Commenting on the post

Sharing the post

All of the above

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32. A person who is NOT a Team Member of Mr Toys Toyworld posts something that may risk our brand reputation. Which of the following may be considered to conflict with a Team Member’s obligation to Mr Toys Toyworld?

Liking the post

Commenting on the post

Sharing the post

All of the above

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33. A person posts something that may be considered offensive to a Mr Toys Toyworld team member. Which of the following may be considered to conflict with a Team Member’s obligation to Mr Toys Toyworld?

Liking the post

Commenting on the post

Sharing the post

All of the above

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34. Who does the Absences for Personal / Carer’s Leave Policy apply to?

Employees of Mr Toys Toyworld

Only Managers.

Only Team members.

Customers.

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35. When can an employee take personal leave?

When there is an emergency

When they want to have a holiday

When they are not fit for work because of a personal illness or injury

When someone in their family has passed away

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36. When do you need to let your Manager know if you are taking personal or carer’s leave?

Just for periods of personal leave

For all periods of personal or carer’s leave

Just for periods of carer’s leave

For periods of personal or carer’s leave but only if it is going to be leave of more than one day

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37. How should you inform your Manager that you are going to be absent on personal leave?

By text message

By email

By letting a work colleague know and asking them to notify your Manager

By phone or by text message if the manager permits text messages

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38. When do you need to provide a medical certificate if you are absent on personal leave?

I don’t need to provide medical certificates for any absences

If I am absent for more than one day, or absent for more than four single day absences in a calendar year

If I leave work early because I am feeling unwell

None of the above

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39. The potential consequence if you don’t comply with the requirements to provide notice or evidence of personal/carer’s leave is that you may not be entitled to paid leave. Is this statement True or False?

True.

False

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40. Where does the Drug and Alcohol Policy apply?

At home

At the workplace only and not when in a Mr Toys Toyworld vehicle

Only when driving in a Mr Toys Toyworld vehicle

At the workplace, when working for Mr Toys Toyworld away from the workplace, when using a Mr Toys Toyworld vehicle and when attending events on behalf of Mr Toys Toyworld

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41. You sustained an injury on the weekend and you have to take pain medication. One of the potential effects of the medication is drowsiness. What should you do?

Don’t tell anyone

Let your Manager know as soon as you attend work

Tell your work colleagues but ask them not to tell anyone

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42. You and a colleague have lunch during your meal break. During the lunch, your colleague consumes several alcohol beverages. You know the colleague has to travel to another store that afternoon. After this, you notice your colleague is stumbling. What should you do?

Give your work colleague lots of water

Don’t tell anyone and hope your colleague is safe to drive

Inform your Manager or Supervisor immediately

Tell another work colleague but ask them not to say anything

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43. What are the potential consequences of breaching the Drug and Alcohol Policy?

Counselling

A written warning

Termination of employment

All of the above

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44. What is the purpose of Information Communication & Technology Policy?

Outline appropriate and inappropriate use of Mr Toys Toyworld’s ICT Systems and Devices.

Set out the responsibilities of managers, supervisors, employees and contractors relating to the use of ICT Systems and Devices.

Explain the procedure to follow if there is a suspected breach of this policy.

All of the above

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45. Which of the following are included as part of the Information Communication & Technology Policy?

SMS

Zoom, Skype, Teams etc

Facebook and Instagram

Messaging

Voice Mail

All Of These

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46. The responsibilities of the workers and Manager using Information Communication & Technology include

All workers are to be aware of and comply with this policy

To use devices and system with care

Not to share or disclose any confidential information outside the business

All of these

None of these

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47. With regards to the Mr Toys Toyworld Use of Mobile Telephones and Devices Policy, when can you use your mobile device on the shop or work floor?

Anytime

Never

If other staff are using theirs

If the manager has given you permission to use the phone for a specific purpose

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48. With regards to the Mr Toys Toyworld Use of Mobile Telephones and Devices Policy, if you do not have permission to use your device, which of the following are you still permitted to do?

Check Facebook and Instagram

Messaging

Send an email

All of the above

None of the above

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49. What are reasonable occasions where a staff member needs to be contacted during work hours?

Family matters or emergencies

Calls from a child’s school, day care or carer

All of these

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50. It is important that personal use of mobile telephones or other devices while at work does not interfere with the performance of an individual’s work-related responsibilities at any time. True or False?

True

False

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51. With regards to the Mr Toys Toyworld Smoke Free Workplace Policy, which of the following are considered smoking?

Cigarette

E Cigarette

Tobacco Pipe

All of these

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52. Where is smoking permitted?

ALL enclosed places located within the boundary of this workplace.

ALL outdoor places within the boundary of this workplace.

ALL vehicles owned or leased by Mr Toys Toyworld

In the store or workplace when the store or workplace is closed

All of these

None of these

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53. Which of the following is true regarding smoking breaks

They are a staff entitlement

They constitute paid work

Staff who smoke are permitted to take smoking breaks in addition to authorised meal and rest breaks

All of these

None of these