Rate your Builders experience so we can better help you to "Get it Done!"

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* 1. Store Name

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* 2. Store Name

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* 3. Are your DIY/hardware purchases for Personal or Business use?

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* 4. Enter your details below and stand a chance to win R20 000 to spend with Builders (Visit www.builders.co.za for competition terms and conditions)

Name & Surname

Email Address

Phone Number

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* 5. Please rate your Builders STORE experience on the below statements...

	Strongly Disagree 1	2	3	4	5	6	7	8	9	Strongly Agree 10
Shelf pricing is available, easy to read and accurate	Shelf pricing is available, easy to read and accurate Strongly Disagree 1	Shelf pricing is available, easy to read and accurate 2	Shelf pricing is available, easy to read and accurate 3	Shelf pricing is available, easy to read and accurate 4	Shelf pricing is available, easy to read and accurate 5	Shelf pricing is available, easy to read and accurate 6	Shelf pricing is available, easy to read and accurate 7	Shelf pricing is available, easy to read and accurate 8	Shelf pricing is available, easy to read and accurate 9	Shelf pricing is available, easy to read and accurate Strongly Agree 10
Getting in and out of the store is easy and hassle free	Getting in and out of the store is easy and hassle free Strongly Disagree 1	Getting in and out of the store is easy and hassle free 2	Getting in and out of the store is easy and hassle free 3	Getting in and out of the store is easy and hassle free 4	Getting in and out of the store is easy and hassle free 5	Getting in and out of the store is easy and hassle free 6	Getting in and out of the store is easy and hassle free 7	Getting in and out of the store is easy and hassle free 8	Getting in and out of the store is easy and hassle free 9	Getting in and out of the store is easy and hassle free Strongly Agree 10
Store is safe, clean and tidy	Store is safe, clean and tidy Strongly Disagree 1	Store is safe, clean and tidy 2	Store is safe, clean and tidy 3	Store is safe, clean and tidy 4	Store is safe, clean and tidy 5	Store is safe, clean and tidy 6	Store is safe, clean and tidy 7	Store is safe, clean and tidy 8	Store is safe, clean and tidy 9	Store is safe, clean and tidy Strongly Agree 10
Queue time is acceptable	Queue time is acceptable Strongly Disagree 1	Queue time is acceptable 2	Queue time is acceptable 3	Queue time is acceptable 4	Queue time is acceptable 5	Queue time is acceptable 6	Queue time is acceptable 7	Queue time is acceptable 8	Queue time is acceptable 9	Queue time is acceptable Strongly Agree 10
Shopping experience better than competitors	Shopping experience better than competitors Strongly Disagree 1	Shopping experience better than competitors 2	Shopping experience better than competitors 3	Shopping experience better than competitors 4	Shopping experience better than competitors 5	Shopping experience better than competitors 6	Shopping experience better than competitors 7	Shopping experience better than competitors 8	Shopping experience better than competitors 9	Shopping experience better than competitors Strongly Agree 10
Store experiences are customer friendly	Store experiences are customer friendly Strongly Disagree 1	Store experiences are customer friendly 2	Store experiences are customer friendly 3	Store experiences are customer friendly 4	Store experiences are customer friendly 5	Store experiences are customer friendly 6	Store experiences are customer friendly 7	Store experiences are customer friendly 8	Store experiences are customer friendly 9	Store experiences are customer friendly Strongly Agree 10
Makes it easy for me to shop the way I want to	Makes it easy for me to shop the way I want to Strongly Disagree 1	Makes it easy for me to shop the way I want to 2	Makes it easy for me to shop the way I want to 3	Makes it easy for me to shop the way I want to 4	Makes it easy for me to shop the way I want to 5	Makes it easy for me to shop the way I want to 6	Makes it easy for me to shop the way I want to 7	Makes it easy for me to shop the way I want to 8	Makes it easy for me to shop the way I want to 9	Makes it easy for me to shop the way I want to Strongly Agree 10

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* 6. Please rate Builders STAFF on the below statements...

	Strongly Disagree 1	2	3	4	5	6	7	8	9	Strongly Agree 10
Staff are on hand and willing to help	Staff are on hand and willing to help Strongly Disagree 1	Staff are on hand and willing to help 2	Staff are on hand and willing to help 3	Staff are on hand and willing to help 4	Staff are on hand and willing to help 5	Staff are on hand and willing to help 6	Staff are on hand and willing to help 7	Staff are on hand and willing to help 8	Staff are on hand and willing to help 9	Staff are on hand and willing to help Strongly Agree 10
Staff are friendly, courteous and approachable	Staff are friendly, courteous and approachable Strongly Disagree 1	Staff are friendly, courteous and approachable 2	Staff are friendly, courteous and approachable 3	Staff are friendly, courteous and approachable 4	Staff are friendly, courteous and approachable 5	Staff are friendly, courteous and approachable 6	Staff are friendly, courteous and approachable 7	Staff are friendly, courteous and approachable 8	Staff are friendly, courteous and approachable 9	Staff are friendly, courteous and approachable Strongly Agree 10
Staff go the extra mile and try help solve my problem	Staff go the extra mile and try help solve my problem Strongly Disagree 1	Staff go the extra mile and try help solve my problem 2	Staff go the extra mile and try help solve my problem 3	Staff go the extra mile and try help solve my problem 4	Staff go the extra mile and try help solve my problem 5	Staff go the extra mile and try help solve my problem 6	Staff go the extra mile and try help solve my problem 7	Staff go the extra mile and try help solve my problem 8	Staff go the extra mile and try help solve my problem 9	Staff go the extra mile and try help solve my problem Strongly Agree 10
Staff show genuine interest in meeting my needs	Staff show genuine interest in meeting my needs Strongly Disagree 1	Staff show genuine interest in meeting my needs 2	Staff show genuine interest in meeting my needs 3	Staff show genuine interest in meeting my needs 4	Staff show genuine interest in meeting my needs 5	Staff show genuine interest in meeting my needs 6	Staff show genuine interest in meeting my needs 7	Staff show genuine interest in meeting my needs 8	Staff show genuine interest in meeting my needs 9	Staff show genuine interest in meeting my needs Strongly Agree 10

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* 7. Please rate your Builders on the below PRODUCT & PRICE statements...

	Strongly Disagree 1	2	3	4	5	6	7	8	9	Strongly Agree 10
Products are of good quality	Products are of good quality Strongly Disagree 1	Products are of good quality 2	Products are of good quality 3	Products are of good quality 4	Products are of good quality 5	Products are of good quality 6	Products are of good quality 7	Products are of good quality 8	Products are of good quality 9	Products are of good quality Strongly Agree 10
I usually find what I am looking for	I usually find what I am looking for Strongly Disagree 1	I usually find what I am looking for 2	I usually find what I am looking for 3	I usually find what I am looking for 4	I usually find what I am looking for 5	I usually find what I am looking for 6	I usually find what I am looking for 7	I usually find what I am looking for 8	I usually find what I am looking for 9	I usually find what I am looking for Strongly Agree 10
Store displays are well stocked	Store displays are well stocked Strongly Disagree 1	Store displays are well stocked 2	Store displays are well stocked 3	Store displays are well stocked 4	Store displays are well stocked 5	Store displays are well stocked 6	Store displays are well stocked 7	Store displays are well stocked 8	Store displays are well stocked 9	Store displays are well stocked Strongly Agree 10
There are new and different products available	There are new and different products available Strongly Disagree 1	There are new and different products available 2	There are new and different products available 3	There are new and different products available 4	There are new and different products available 5	There are new and different products available 6	There are new and different products available 7	There are new and different products available 8	There are new and different products available 9	There are new and different products available Strongly Agree 10
Offers a wide range of products for all my needs	Offers a wide range of products for all my needs Strongly Disagree 1	Offers a wide range of products for all my needs 2	Offers a wide range of products for all my needs 3	Offers a wide range of products for all my needs 4	Offers a wide range of products for all my needs 5	Offers a wide range of products for all my needs 6	Offers a wide range of products for all my needs 7	Offers a wide range of products for all my needs 8	Offers a wide range of products for all my needs 9	Offers a wide range of products for all my needs Strongly Agree 10
Product range better than competitors	Product range better than competitors Strongly Disagree 1	Product range better than competitors 2	Product range better than competitors 3	Product range better than competitors 4	Product range better than competitors 5	Product range better than competitors 6	Product range better than competitors 7	Product range better than competitors 8	Product range better than competitors 9	Product range better than competitors Strongly Agree 10
Offers competitive prices	Offers competitive prices Strongly Disagree 1	Offers competitive prices 2	Offers competitive prices 3	Offers competitive prices 4	Offers competitive prices 5	Offers competitive prices 6	Offers competitive prices 7	Offers competitive prices 8	Offers competitive prices 9	Offers competitive prices Strongly Agree 10
I am getting value for money	I am getting value for money Strongly Disagree 1	I am getting value for money 2	I am getting value for money 3	I am getting value for money 4	I am getting value for money 5	I am getting value for money 6	I am getting value for money 7	I am getting value for money 8	I am getting value for money 9	I am getting value for money Strongly Agree 10

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* 8. How likely are you to recommend your most recent purchase experience to a friend or colleague?

Strongly Disagree 1

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Strongly Agree 10

Strongly Disagree 1

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Strongly Agree 10

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* 9. What can Builders do to Improve your shopping experience?

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* 10. May we contact you to discuss your review?

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